The Customer Success
Maturity Model

How mature is your Customer Success organization?

First things first

What's your company's name?


Tell us a bit about your company

This will enable us to compare you to similar companies

These next questions are completely optional!

But they'll help us give you a better sense of how you compare

Not sure how to calculate Gross Retention Rate? Try our CS Metrics Calculator.
Not sure how to calculate Net Retention Rate? Try our CS Metrics Calculator

Maturity Model Complete

Ready to see how you stack up?

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Tell us about yourself

One last thing

How can we reach you?


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Just a few quick questions.


Customer Success Maturity Model Score for

You scored . That's than companies of similar size.

According to the results, you're in the stage. You’re . Keep reading to see your score breakdown.

GsThe Periodic Table of Customer Success Elements

Insights & Actions



  • Does Not Exist
  • Basic/Manual
  • Intermediate
  • Optimized
Logo Element

Companies that use Gainsight improve Customer Success maturity and increase their Net Retention by 18 points

Want to find out how to improve your score? Our team has worked with over 500 companies to improve their Customer Success maturity across each of these 14 elements. We’ll work with you to create a custom-built plan that fits your organization. Take the next step by talking with a Gainsight rep today.

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