7 Questions

The Customer Success
Maturity Model

How mature is your Customer Success organization?

First thing's first

What's your company name?


Tell us about your company

This helps compare you to similar companies

Maturity Model Complete

Ready to see how you stack up?

You're almost there!

Tell us about yourself

One last thing

How can we reach you?


You're almost there!

Just a few quick questions.

Customer Success Maturity Model Score

You scored:
That's 28% lower than companies of similar size.

Individual Scores

Here's how you did on each factor of the Customer Success Maturity Model

Operationalize Customer Lifecycle
Manage Customer Risk
Demonstrate Value
Cross-Functional Visibility
Customer Health

Share Your Score

Think your Customer Success Maturity Model score could be better? Speak with a Gainsight rep to come up with a game plan to improve your Customer Success experience today.

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