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partner Technology Integrated

Northpass

Northpass is the provider of the leading Customer Learning platform that helps today’s cutting-edge businesses deliver results. By helping companies engage their install base with a customized academy experience, Northpass boosts customer retention, improves product adoption and decreases support costs.

Northpass' Software-as-a-Service- (SaaS) based solution features ultra-fast authoring, intelligent administration and integrated learning experiences. Even better, it has the best Support team in the industry.

Northpass powers learning programs for hundreds of companies, including: Compass, Freshworks, Shopify, Talkspace, Uber and others. To learn more about Northpass, please visit: https://www.northpass.com.

Integration Overview:

Northpass has always believed that a proper Customer Education program and strategy is important to a customer’s success. When people are trained effectively, businesses see improvement across customer experience (CX), product adoption, retention, and more.

With the Northpass + Gainsight integration, Customer Learning data like course completion rates and progress can automatically be incorporated into a customer's overall health score.

This gives Customer Success teams more confidence in the predictability of the success and satisfaction of their customers. By knowing how much training their customers have received, CSMs can measure their impact on overall customer health, satisfaction, and, most importantly, revenue outcomes.