Sandpoint Consulting helps B2B Enterprise / SaaS startups improve Customer Success, retention, and operations within their organization.
It costs five times as much to attract a new customer than to retain an existing one.
Let that sink in.
Now think about this: increasing your customer retention rates by 5% increases profits by 25% to 95%. By investing in Customer Success, you are investing in the future of your company. At Sandpoint Consulting, we are driven by Customer Success. We can help you convert those sales into long-term, case study-ready, enthusiastic evangelists, and we can help you do it at scale using data, lightweight process and clear, consistent communication.
We work with your whole company to ensure your customer base stays healthy and continues to grow. Because just acquiring customers isn’t enough: you have to keep them here.