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SurveyMonkey

SurveyMonkey’s mission is to power curious individuals and organizations to deliver impactful customer, employee and market insights.

SurveyMonkey is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions, and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increase employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey’s enterprise-class survey platform gives organizations an easy way to collect reliable feedback across multiple touchpoints, discover meaningful insights, and make that data accessible to the right teams, all within the systems they are already using. By understanding the opinions and perspectives of people that are crucial to their success, organizations can make better, more informed decisions.

SurveyMonkey’s integration with Gainsight allows Customer Success teams to:

  • Enrich Gainsight or CRM data with SurveyMonkey response data
  • View SurveyMonkey response data in Gainsight 360
  • Set up one-time or recurring syncs of SurveyMonkey responses
  • Gather periodic feedback on your product or process with surveys focused on NPS, customer satisfaction, ROI, and more.
  • Use the Survey Statistics, Response Report, and Text Analytics tools within Gainsight to draw actionable conclusions from your combined data sets