Define Shared Value
- Define prescriptive measurable outcomes that will drive value realization for your target customers. We call these Value-based Outcomes
- Define a subscription pricing model that integrates with your Value-based Outcomes so as to enable shared value realization with your customers
- Define prescriptive formulas consisting of the activities, roles and data required to achieve and sustain your Value-based Outcomes. We call these Value Formulas
Unify and Optimize Your Customer Lifecycle
- Unite the customer acquisition, adoption, retention and expansion phases of your customer lifecycle using the Value Formulas as a common DNA
- Design and optimize your Customer Success strategy using Value Formulas as its foundation
- Connect and align your Sales strategy with your Customer Success strategy
- Establish deep and successful partnerships with your customers by using Value Formulas to create a common language, measurement system and value-centric journey map
Operationalize and Scale Customer Success
- Systematize and scale your Customer Success strategy by implementing it within the Gainsight platform
- Establish and maintain full adoption of Gainsight within your organization so as to maximize your value realization from your Gainsight investment
- Maximize customer-centricity in your company by integrating Gainsight with your CRM and other key customer lifecycle technologies
