In episode 4 of the Gainsight Gamechanger Podcast,
Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with
Rick Adams (CEO and Founder of PracticalCSM.com),
Anthony Wilkey (Customer Success, Strategic Clients at Degreed),
Ross Paterson (VP of Customer Success at GoPivot),
Jung Kim (Director of Customer Success at NeuroFlow), and
Vicki Pope (Client Success Team Lead at Unmind).
Listen to the full episode and access Adam's summary by unlocking the content.
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Ep 04: Customer Success and Mental Health (Part 2)
It’s okay not to be okay. In the previous podcast, Adam Joseph embraced the challenge of discussing openly and sincerely the topic of mental health. It was moving and inspirational to hear guests who were honest and forthright in telling their stories about how mental health issues had impacted them, specifically working in a customer success role. They shared candidly about what they did to help themselves and what their employers could do to create healthy working environments.
Given the importance of the topic, Adam recorded a second podcast on this important issue. This time he invited professionals who not only work in customer success but who also have experience in helping others with improving their mental health well-being. In this podcast, the discussion includes Rick Adams, Founder and CEO of Practical CSM and trained stress manager; Customer Success Director at Degreed, Anthony Wilkey; Ross Patterson, Co-founder of Betterly.org; Jung Kim, the Director of Customer Success at Neuro Flow and also a yoga teacher; and Vicky Pope, a client success team leader at Unmind. Listen to this incredibly important podcast that reveals the effects of stress on our well-being and our roles in customer success.
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