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Returning To Customer Success Following Maternity or Paternity Leave Image

Returning To Customer Success Following Maternity or Paternity Leave

In episode 9 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Violaine Yziquel from Slack, Aude Makk-Eberlin from Brandwatch, and Tom Collyer from Keystone Academic Solutions.

Listen to the full episode and access Adam’s summary by unlocking the content.

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Ep 09: Returning To Customer Success Following Maternity or Paternity Leave

Having a newborn can be one of the most joyful moments in a person’s life. It can also be the most stressful. Now, add in either working from home or returning to your CS job with a little one still on your mind. Talk about stress! In this podcast, Adam Joseph, discusses openly and honestly a true Game Changer, the challenge of working in a customer success environment after being out for an extended period of time for either maternity or paternity leave.

Adam is joined in this podcast by Violaine Yziquel, Sr Manager, Customer Success at Slack, Aude Makk-Eberlin, Senior Manager of Business Operations at Brandwatch, and Tom Collyer, Director of Customer Success at Keystone Academic Solutions.

They all share and advise how to first prepare for the leave by handing over their existing responsibilities, the difficulties they faced, the fear, and even the loss of confidence that perhaps things had “moved on” during their absence. Most importantly, they share what they had to do to combat the physical, mental, and professional challenges and changes of having a newborn. As only Adam can do, he brings them all together with empathy, understanding, and wisdom and offers those insights to you.

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