In episode 12 of the Gainsight Gamechanger Podcast,
Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with
Star Hofer, former Vice President of Customer Success at eCompliance, now VP of Customer Success at PartnerStack.
Listen to the full episode and access Adam's summary by unlocking the content.
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Ep 12: Creating the Complete Customer Success Team
Every Customer Success leader wants to form the complete CS team. But what makes the complete CSM team, if such a thing actually exists? Is there a right mix of having people who are tenured CSMs versus those who have worked in the same industry as the customers they serve? What personality types are important? What other factors need to be considered? It is in the answers to the last question that can be a hindrance in creating the complete CS team.
One person that would know the answers to these questions is Star Hofer, Vice President of Customer Success at PartnerStack. Star brings a background of 18 years of experience in varied roles from Project Management to Customer Success. But most importantly, Star is known for her ability to inspire, motivate, and maximize team productivity through skill development.
Star is a true Game Changer and she shares with Adam Joseph in this podcast all the critical questions to ask in an interview, what skills and skill gaps to look for in candidates, and how different skillsets and approaches can not only enhance but create a cohesive team.
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