It’s incredibly easy to say you put customers’ success at the heart of your business. Including ‘Customer Success’ in job titles can feel like action, as can adding buzz terms... read more →
Who run the world? When it comes to the world of Customer Success, these ladies are leading the way. Their ideas are making businesses around the globe rethink customer relationships... read more →
Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. During our Pulse Europe conference, I moderated a dinner discussion among a group... read more →
Allison Pickens is VP of Customer Success & Business Operations at Gainsight Last week, I talked about how other departments can work more closely with Customer Success, to the benefit... read more →
Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. How to manage renewals and expansion is one of the most hotly debated... read more →
Allison Pickens is VP of Customer Success & Business Operations at Gainsight Why should you learn to build a financial model? You’re in Customer Success, not Finance. Think again. It’s... read more →
Allison Pickens is VP of Customer Success & Business Operations at Gainsight | Barr Moses leads Customer Success Operations at Gainsight 1 new strategic project per month 1 new process per... read more →
Allison Pickens is VP of Customer Success & Business Operations at Gainsight “Risk.” “Avoiding churn.” “Early warning signs.” When your CSMs are talking about customers’ problems all day, it can... read more →
Chris Beaven is a Senior Customer Success Manager at Gainsight People often ask us, what’s it like to be a CSM at Gainsight? What follows is the most in-depth view... read more →
Ashvin Vaidyanathan and David Knox are Directors of Client Strategy at Gainsight and co-lead the Strategic customer segment At Gainsight, we’ve divided our customer base into three segments based on... read more →
