Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
        • Customer EducationDeliver and scale customer education and training programs.
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
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        • Gainsight Acquires Northpass
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
        • By Team

        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
          • The Latest from Gainsight

          • Resources Library
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          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • CS Ops Central
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
          • Customer Resources

          • Customer Community
          • Trainings & Certifications
          • Product Support
          • API & Developer Docs
          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
          • Industry Resources

          • Customer Success Job Board
          • Pulse Plus
          • Pulse Conference
          • Pulse Library
          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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          • Quarterly Business Reviews (QBRs)
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          • Customer Success Management
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          • Recurring Revenue
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Gainsight Software
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  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Customer Education
      • Knowledge Base
      • Product Feedback
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    • Platform
      • Gainsight Platform
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      • See Value from Gainsight Faster
      • Gainsight Acquires Northpass
  • Pricing
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      • Digital Customer Success
      • Healthcare
      • Start and Scale Fast
      • Scale and Efficiency
      • Retention
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    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Upcoming Events and Webinars
      • On-Demand Webinars
      • Glossary
      • Push to Production
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      • CS Ops Central
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    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
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      • Choosing a Customer Success Solution
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  • Login
    • Login to Gainsight CS
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Make Customer Success a Team Sport with Gainsight’s Fall Release

Customer Success is a team sport and Gainsight’s Fall Release makes it easy to share customer insights across functions so everyone involved in an account can rally around the success... read more →
  • November 29, 2017
  • Marie Forshaw
  • Other

Gainsight Spring Release Boosts Efficiency for Customer Success at Scale

Enterprise companies are looking for ways to leverage rich customer data to accelerate growth within their existing customer base. As previewed during my Keynote at the Pulse Conference, this need... read more →
  • May 23, 2017
  • Karl Rumelhart
  • Other

Gainsight’s Winter Release Targets Key Customer Success Challenges with Advanced Capabilities

As the new year gets underway, I am excited to introduce new capabilities that address the most central challenges in Customer Management. Federated Customer Management: You no longer have to... read more →
  • February 21, 2017
  • Karl Rumelhart
  • Other, _News and Press

Understand Your Customers Better Than Ever Before With Gainsight’s Fall Release

I am excited to share the details of some new features that help capture rich customer context to build a deeper understanding of your customers: Customer360 Timeline: Log and view... read more →
  • November 29, 2016
  • Karl Rumelhart
  • Other

Gainsight Announces New Product Capabilities that Deliver Success to Complex Customers and Introduces New Technology to Blend Data

I am excited to announce our August Product Release which further evolves our Relationships functionality, introduces new data modeling technology with Data Spaces, provides an efficient and personalized way to... read more →
  • September 19, 2016
  • Karl Rumelhart
  • Other

Gainsight’s Latest Product Release Enables Next-Generation Customer Experience

I am excited to announce Gainsight’s latest product release that brings a fresh new user interface to our customers, makes Customer Success more personal with integrated video communication, and elevates... read more →
  • July 6, 2016
  • Karl Rumelhart
  • Other

Recent Posts

  • Heath Scoring in the Modern Age
  • How to Scale Customer Success with Digital Customer Education
  • Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms
  • How Digital Customer Education Can Win You More Business
  • Five Things To Look for When Shopping for a CS Platform

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