Gainsight Culture & CEO Recognized by Comparably as “Best of” 2018

Company Recognized in “Best Company Culture” Category, While CEO, Nick Mehta Named Among “Best CEOs” [Redwood City, CA – December 12, 2018] — Gainsight™, the Customer Success company, announced today that it has been awarded two prestigious honors in Comparably’s 2018 “Best of” program – receiving awards in both its “Best Company Culture” and “Best CEOs” lists. Out of tens of thousands of U.S. companies, Gainsight ranked eleventh among best small companies, and its CEO, Nick Mehta ranked 15 in the Top 50 Best CEOs for Small/Med-Size companies. “It’s an incredible honor for Gainsight to be named among other businesses and leaders who are driving positive culture change across several industries,” said Nick Mehta, Gainsight CEO. “At Gainsight, our purpose and culture are founded on the principle of being human first, meaning the decisions we make must be for the betterment of our shareholders, customers, teammates, their families, and the communities around us. These awards are truly a testament to the committed individuals who make this happen at Gainsight every day. Without them, we wouldn’t be where or who we are.” As a platform, Comparably provides anonymous and comprehensive data on compensation and insights into work culture, so it’s natural […]

12 December, 2018

Gainsight™ COO Allison Pickens Named in Top Women Leaders in SaaS List

[Redwood City, CA – October 30, 2018] –  Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated leaders were assessed across a number of key areas including integrity, intelligence, drive, company culture, and company growth, among other areas. The SaaS Report created the list to recognize and celebrate the accomplishments of women in SaaS, software and the broader technology field. The goal is to shine a light on these leaders to help inspire and encourage today’s younger generation of women to aim high in their ambitions.   “I am honored to be recognized by The SaaS Report, especially on a list that includes luminary and entrepreneurial leaders such as Amy Chang, Sandi Lin, and Raja Hammoud,” said Allison Pickens, Chief Operating Officer at Gainsight. “When women are recognized for their achievements, it shows that leaders come in all forms and inspires people of all genders in their career aspirations. I believe SaaS companies today have […]

30 October, 2018

Gainsight® Acquires Aptrinsic to Enable Product Growth for Subscription Businesses

Customer Success and Product Teams are the ‘New Sales and Marketing’ in the Age of the Customer [San Francisco – October 22, 2018] – Gainsight™, the Customer Success company, announced today it has signed a definitive agreement to acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies. The acquisition strengthens Gainsight’s ability to help subscription businesses maximize growth in the age of the customer by unifying the efforts of the Customer Success and Product Management teams. “Over the past six years, Gainsight has been on a mission to establish Customer Success as the primary driver of sustainable growth for subscription businesses. However, given the connected nature of SaaS solutions and the opportunities that presents to better understand and engage with customers, the biggest strategic ask of our clients has been stronger alignment with the Product team” said Nick Mehta, Chief Executive Officer at Gainsight. “This acquisition will enable us to deliver a single platform for Customer Success and Product teams to collaboratively build and deploy products that not only enjoy healthy […]

22 October, 2018

Gainsight™ to Expand Customer Success Conference Series Worldwide; Announces Global Line-Up

Pulse Conferences Have Attracted Over 18 Thousand Attendees Signaling the Global Reach of Customer Success [San Francisco – October 9, 2018] Gainsight™, the Customer Success company, today announced a series of new destinations for its Customer Success industry conference, Pulse. Throughout the 2018 fall season, the company will host Pulse events in key U.S. Customer Success communities; Boston, Chicago, and Austin, and international communities; London, England, and Sydney, Australia. Started in 2013 by Gainsight, the Pulse brand of programs has since welcomed over 18,000 attendees to its conferences, and has become universally accepted as the industry conference of record for the global Customer Success community. Customer Success is becoming one of the world’s fastest-growing business practices. According to LinkedIn, Customer Success Manager jobs (CSM) have grown exponentially over the last five years; CSM is the fourth fastest growing job in the U.S., the sixth fastest growing job in India, and the number one emerging job in Australia. As a result of this growing trend, Gainsight has decided to expand Pulse, the well-known Customer Success industry conference, into new national and international markets where the profession is growing and businesses are adopting Customer Success practices. The conference aims to gather executives […]

9 October, 2018

Gainsight™ Expands Scope of Executive Team and Doubles Down on Product Leadership

Allison Pickens Named Chief Operating Officer Demonstrating C-Suite Pathway for Customer Success Leaders [San Francisco – September 24, 2018] — Gainsight™, the Customer Success company, today announced several updates to its management team, including functional expansions and new senior leadership positions. Allison Pickens, previous Chief Customer Officer, has been appointed Chief Operating Officer of Gainsight, retaining control of the company’s Customer Success function while adding Corporate Development and Business Operations to her scope. Karl Rumelhart, Gainsight’s Chief Product Officer will now also manage the company’s Research and Development (R&D) efforts, which represents over 250 engineers across global offices. Reporting to Rumelhart is a new addition to Gainsight, Maksim Ovsyannikov, who joins as Senior Vice President of Product and leads product management and design to help build and deliver the next generation of Gainsight solutions for the Customer Success industry. “The increasing frequency of Chief Customer Officers expanding their scope to COO roles is a sign of the strategic value that Customer Success executives demonstrate across the entire organization,” said Nick Mehta, Chief Executive Officer at Gainsight. “I am thrilled to have Allison continue to carry the torch for our industry and help operationalize customer obsession across the entire business. I’m […]

24 September, 2018

Forbes Top 100 Cloud Companies

Gainsight ranked #50 in Forbes 2018 List of Top 100 Cloud Companies.   Gainsight™, the Customer Success company, has been named to the Forbes 2018 Cloud 100, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Read more here. 

13 September, 2018

Gainsight Recognized in Forbes 2018 Top Cloud 100 Companies List for Third Consecutive Year

The Customer Success Leader Will Appear in the September issue of Forbes Magazine SAN FRANCISCO (September 13, 2018) – Gainsight™, the Customer Success company, has been named to the Forbes 2018 Cloud 100, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. “On behalf of my team, we’re so proud to be recognized by the Forbes team among these incredibly innovative cloud companies,” said Nick Mehta, CEO of Gainsight. “It’s even more humbling to be honored by Bessemer Venture Partners and Salesforce Ventures because they believed in the Customer Success movement since the beginning and continue to recognize its impact on business growth.” As part of the rigorous selection process for the Forbes 2018 Cloud 100, Bessemer Venture Partners received submissions from the top cloud startups. The Forbes Cloud 100 judging panel, including top public cloud company CEOs, reviewed the data to select, score and rank the top 100 cloud companies from all over the world. The evaluation process involved four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). “For the past three years, The Cloud 100 […]

13 September, 2018

The SaaS Report’s Top 50 SaaS CEOs of 2018

Nick Mehta, Gainsight CEO, Ranked 3rd on the Top 50 SaaS CEOs of 2018 List  

22 August, 2018

Gainsight™ CEO Nick Mehta Ranks 3rd on Top 50 SaaS CEOs of 2018 List

Mehta Recognized for SaaS Leadership for the Second Consecutive Year [Redwood City, CA – August 22, 2018] –  Gainsight™, the Customer Success company, announced today that its Chief Executive Officer, Nick Mehta, was recognized as one of the Top 50 SaaS CEOs of 2018 by The SaaS Report. Mehta ranked number three on the list, jumping up from the number twelve spot on the 2017 list. The SaaStr Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated CEOs were assessed across a number of key areas including integrity, intelligence, energy, company culture, and company growth, and other areas. “I am honored to be recognized by The SaaS Report, especially on a list that includes distinguished CEOs such as Linda Crawford, Marc Benioff, and Tien Tzuo,” said Nick Mehta, Chief Executive Officer at Gainsight. “This recognition is representative of the increasing importance of Customer Success as a business imperative and of the growing recognition of the impact of the Customer Success community.” The 2018 SaaStr Report received nearly 5,000 nominations on behalf of hundreds of CEOs by their respective employees and industry colleagues. The list was developed to honor […]

22 August, 2018

Business Checkup: 4 Vital Signs To Watch

Your NPS (net promoter score) and eNPS (employee net promoter score) are critical insights into the well-being of your company, and they are usually directly linked to one another. 

27 July, 2018

App Annie’s Lorna Henri Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 28, 2018] –  Gainsight™, the Customer Success company, honored App Annie‘s Global Vice President of Customer Success and Support, Lorna Henri, with the Stellar Customer Success Leader Sally award. Henri was recognized for building and scaling a Customer Success organization from the ground up, and for her overall leadership style and cross-functional collaboration.   The award was given to Lorna Henri by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “Customer success is a win-win for everyone, because helping our customers achieve their business goals helps us achieve our goals,” said Lorna Henri, App Annie’s Global VP of Customer Success and Support. “With Gainsight, we’re able to gather customer input to inform our product roadmap and launch features they love. I’m honored to receive this award for helping the App Annie team work cross-functionally to deliver Customer Success for the entire company.” “We congratulate and celebrate Lorna for maximizing her use of the Gainsight Customer Success platform,” said Nick Mehta, Chief […]

28 June, 2018

ServiceTitan Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 28, 2018]  – Gainsight™, the Customer Success company, honored ServiceTitan with the Sally award for Innovation excellence. The field service management software was recognized for delivering personalized experiences to customers which improved product adoption and increased their NPS by 28 points. The award was given to ServiceTitan by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA. “Our software is an end to end solution, and as such, it is extremely robust and requires more complex and defined metrics to measure usage than the traditional standards,” said Brittany Habel, Customer Advocacy Manager at ServiceTitan. “Through Gainsight’s reporting capabilities we were able to translate this data into tangible and actionable items for our CSM’s. These tools allowed our Success team to create tailored and targeted approaches to helping our customers succeed. “We congratulate and celebrate ServiceTitan for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program […]

28 June, 2018

Code42 Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 19, 2018] –  Gainsight™, the Customer Success company, honored Code42 with the Stellar Customer Success Manager (CSM) Sally award at Pulse 2018, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, California. The award was presented to Code42’s Customer Success Manager, CJ Erickson, by Will Robins, Gainsight’s director of customer marketing. Erickson received the award on behalf of Code42 for his excellence in onboarding and training Code42 teammates using the Gainsight platform and being an active member of the customer success community.   “On behalf of Code42, I am truly honored to accept this award,” said Erickson. “This would not be possible without the amazing team both at Code42 and Gainsight. By using a tool like Gainsight, Code42 and our customers are able to forge even more successful partnerships.” “We congratulate and celebrate Code42 for maximizing its use of the Gainsight Customer Success platform,” said Nick Mehta, chief executive officer at Gainsight. “The company has built a high-quality, integrated customer success program that’s delivering meaningful impact to Code42’s operations. We are thrilled to […]

19 June, 2018

InsightSquared Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 6, 2018] –  Gainsight™, the Customer Success company, honored InsightSquared with the Sally award for excellence in Adoption Management. The revenue intelligence solutions provider was recognized for their use of the Gainsight platform to drive adoption of their products or services. InsightSquared developed processes guiding customers to solutions specific to their business and use case and helping them deliver reports impactful to their organization. The award was given to the InsightSquared team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “As an organization, we’re very focused on helping our customers solve real business problems throughout their journey with InsightSquared,” said Rachel Senker, Director of Implementation at InsightSquared. “Gainsight helps us operationalize our implementation and customer success programs so that we’re able to move beyond technical configuration and training with customers, and focus on change management, adoption, and value. Gainsight also helps us easily replicate our most successful customer onboarding use cases and implement similar processes for new customers.” “We congratulate […]

6 June, 2018

Affinio Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 5, 2018] –  Gainsight™, the Customer Success company, honored Affinio with the Sally award for excellence in Stakeholder Alignment. Affinio was recognized for their use of the Gainsight platform for building alignment amongst key client stakeholders. The award was given to the Affinio team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “Stakeholder alignment is such a crucial element in our Customer Success program because now our customers’ stakeholders understand the impact Affinio has on their business’s retention and expansion,” said Erin Fogerty, Director of Customer Success at Affinio. “Gainsight allows us to keep a real time pulse on key stakeholders across all of our customers, from tracking roles to changes in sentiment. In addition, we have now have processes in places to ensure our customers’ executive business reviews are insightful and productive.” “We congratulate and celebrate Affinio for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, […]

5 June, 2018

Yext Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 5, 2018] –  Gainsight™, the Customer Success company, honored Yext, the digital knowledge management platform, with the Sally award for excellence in Advocacy Engagement. Yext was recognized for their use of the Gainsight platform to discover, nurture and mobilize advocates to drive growth. The award was given to the Yext team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “I’m so incredibly proud of what we have built here at Yext. We have set a goal to build the best client success team in New York City. We hold ourselves accountable, and always put our clients’ needs first,” said Wendi Sturgis, Chief Customer Officer of Yext. “By building deep relationships and working strategically to help our clients achieve their goals with Yext, we have grown a strong base of client advocates. We exist because of our amazing clients, and by leveraging tools like NPS in Gainsight to identify our biggest promoters, we were able to increase our list of customers […]

5 June, 2018

Gainsight™ Partners with Athena Alliance To Accelerate Gender Diversity in the Boardroom

Sponsors Five Executive Women in Customer Success for Membership to Athena Aspiring Director Program [San Francisco  – June 4, 2018]  – Gainsight™, the Customer Success company, partnered with Athena Alliance, the nonprofit organization dedicated to accelerating gender diversity in the boardroom, to sponsor five women for the Athena Aspiring Director Program. Nominations were announced and opened to executive women in Customer Success leadership positions at Pulse 2018, Gainsight’s annual industry conference. Gainsight’s sponsorship waives the $7,500 first year membership fee, and includes all membership benefits such as 1-on-1 executive coaching, board package development, personal brand presence and impact strategy, interview guidance with a board director, hands on workshops, board matching facilitation and more. Women today make up 47% of the US workforce and drive 70 – 80% of consumer purchasing. Meanwhile, the representation of women on corporate boards remains low with only 12% of board seats and 4% of chair positions being held by women. Companies with diversity in leadership give businesses a competitive advantage, empowering decision making based on a better understanding of the market. The Athena Aspiring Director Membership coaches women on their brand and thought leadership, assisting them in highlighting their relevant experience  to the modern boardroom. […]

4 June, 2018

Gainsight™ Recognizes Jamf for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored Jamf with the Sally award for Innovation excellence. The Apple management software company was recognized for automating their renewal system to increase on-time renewals by 10 percent and renewal capacity by 50 percent per account manager. The award was given to Jamf by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA. “We congratulate and celebrate the Jamf team for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.” About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — […]

29 May, 2018

Imprivata Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored Imprivata with the Sally award for excellence in Success Planning. The healthcare security company was recognized for their use of the Gainsight platform to capture client objectives and progress, and for measuring the success of their customers by milestones achieved, versus the monetary value they provide. The award was given to the Imprivata team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA. “We are honored to be recognized for this award. Building customers for life is in our DNA and our Customer Success team is focused on driving outcomes for our customers based on their unique environments,” said Roelf Kuitse, Director of Customer Success at Imprivata. Awards like this help to validate our hard work and Sally will stand proudly in the middle of our departments workspace, ensuring the hard work continues!” “We congratulate and celebrate Imprivata for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, […]

29 May, 2018

Ceridian Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored Ceridian with the ROI Champion Sally award for their excellence in customer experience and advocacy. The human capital management software company was recognized for creating a scalable advocacy program in their customer journey by leveraging insights from the Gainsight platform on when and how to engage with their customers to optimize their experiences. In addition, Ceridian’s Senior Customer Experience Consultant, Pamela Santos, was given the Stellar Admin award for optimizing Gainsight for end users and implementing it throughout the organization. The award was given to the Ceridian team and Santos by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA. “Ceridian’s success is the sum total of our customer’s successes,” said Carlos Gonzalez, Vice President Customer Success Operations at Ceridian. “ The Gainsight Customer Success platform is integral in the Ceridian XOXO program where customers network, learn about human capital management best practices, collaborate for business outcomes and get recognition for their […]

29 May, 2018

Sprinklr Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored Sprinklr with the Sally award for excellence in Outcomes Health. Sprinklr, the world’s leading Customer Experience Management (CXM) platform, was recognized for using the Gainsight platform to measure client results. Sprinklr developed a framework of engagement that measures a customer’s deployment, adoption and results achieved. Sprinklr’s scorecards are based on customer relationship, usage, propensity, breadth and depth to measure customers health and predict churn. The award was given to the Sprinklr team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “We’re honored to be recognized by Gainsight for genuinely and passionately caring about the success of our customers,” said Colin Burns, Senior Director of Global Client Delight, Sprinklr. “Our Customer Success program provides the knowledge, tools and resources brands need to ensure their social strategy is optimized to its full potential. This award reinforces Sprinklr’s position as the leading company in the CXM industry – defining how brands can create more […]

29 May, 2018

WP Engine Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored WP Engine  with the Sally award for excellence in Experience Health. The world’s leading WordPress digital experience platform was recognized for their use of the Gainsight platform to improve the customer experience by capturing and acting on customer feedback. WP Engine launched a program preparing customers for the 2017 holiday season, a critical time for their customers’ businesses, and ensured their websites were functional and reliable. The award was given to the WP Engine team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “A core value at WP Engine is to be ‘customer inspired.’ We collect insights with every customer interaction to better deliver our expertise at scale to more than 80,000 customers in 135 countries and help them win online,” said Tina Dobie, Chief Customer Officer at WP Engine. “The Gainsight Customer Success platform has proven integral to that effort, delivering the right information and the comprehensive reporting our organization […]

29 May, 2018

Gainsight™ Recognizes SailPoint for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored SailPoint  with the Sally award for excellence in 360 Customer View. The leader in enterprise identity governance was recognized for their use of the Gainsight platform to aggregate multiple sources of data into one view for the entire organization. SailPoint developed reports and dashboards on their company’s product lines to provide their organization with real time views of customer health, references, risk, sales opportunities and support escalations. The award was given to the SailPoint team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “We are honored to be recognized for Excellence in Customer Success and are extremely proud of our Customer Success team at SailPoint,” said Meredith Blanchar, Vice President of Customer Success, SailPoint. “The Gainsight platform has been instrumental in helping us to grow and scale our Customer Success program, ensuring our valuable customers continue to receive the unparalleled level of support and attention they deserve.” “We congratulate and celebrate […]

29 May, 2018

2018 Top Customer Success Influencers

Nick Mehta was recognized as one of the Top 25 Customer Success Influencers by Mindtouch Mindtouch evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics, including: Internet presence, influence, community engagement, and participation (including conference appearances).  Read more here.   

27 May, 2018

Highest-Rated Private Cloud Computing Companies to Work For

Gainsight™ Named One of the Highest-Rated Private Cloud Computing Companies to Work For by Battery Ventures and Glassdoor.  Gainsight™, the Customer Success company, was recognized as one of the 50 Highest Rated Private Cloud Computing Companies to Work For in a new list released by Battery Ventures, a global investment firm, and Glassdoor, one of the world’s largest job and recruiting sites. The list highlights 50 independent, private companies—all business-to-business cloud companies–where employees report the highest levels of satisfaction at work, according to employee feedback shared on Glassdoor. Read more here. 

2 May, 2018

Gainsight™ Named One of the Highest-Rated Private Cloud Computing Companies to Work For

List Showcases Private Cloud Companies with the Highest Levels of Employee Satisfaction  [San Francisco  – May 2, 2018]  – Gainsight™, the Customer Success company, was recognized as one of the 50 Highest Rated Private Cloud Computing Companies to Work For in a new list released by Battery Ventures, a global investment firm, and Glassdoor, one of the world’s largest job and recruiting sites. The list highlights 50 independent, private companies—all business-to-business cloud companies–where employees report the highest levels of satisfaction at work, according to employee feedback shared on Glassdoor. Gainsight’s overall company rating is 4.5, compared to the broader average across Glassdoor, 3.4. Gainsight’s CEO, Nick Mehta, boasts a 100% approval rating on Glassdoor—compared to an average of 69% for all 770,000 employers on the site–and the company has a 93% positive business-outlook rating, again based on feedback shared by employees. The broader Glassdoor average is 48%. A positive business outlook means employees believe business will improve in the next six months. “Since we first partnered with Glassdoor to compile this list in 2016, the cloud has only grown in influence and market power,” said Neeraj Agrawal, a Battery general partner who specializes in cloud investing. “It was also significantly tougher to […]

2 May, 2018

Nick Mehta on NBC Bay Area press:here

The Gainsight CEO is one of Silicon Valley’s most dynamic and enthusiastic leaders  

27 April, 2018

G2 Crowd Leader in Customer Success

For the second year in a row, G2 Crowd has recognized Gainsight as a Leader in their Grid Report for Customer Success. The Spring 2018 Customer Success Grid Report provides a unique analysis of Customer Success solutions that “represents the democratic voice of real software users, rather than the subjective opinion of one analyst.” This robust piece of research material should be read by anyone evaluating a Customer Success solution. Read more here.

27 April, 2018

Gainsight Recognizes Companies Committed to Customer Success with Sally Awards

Winners include Adobe, GE and WP Engine [San Mateo, CA – April 20, 2018] –  Gainsight™, the Customer Success company, announced at Pulse 2018 the winners of the Sally Awards, accolades given to organizations that achieve exceptional results and display outstanding innovation in Customer Success. The annual Sally Awards were presented during the Gainsight’s annual Pulse Conference, which brought together 5,000 leaders in the Customer Success industry.  “The Sally Awards represent the pinnacle of recognition within the Customer Success industry,” said Gainsight CEO Nick Mehta. “It takes people, processes, and technology to create excellent Customer Success, and we want to honor customer-centric organizations that are focused on providing the best results for their teammates and customers.” This year, there were four major categories for awards: Elements of Customer Success – Recognizes companies who’ve displayed excellence while leveraging Gainsight’s Elements framework of best practices. Individual Awards – Recognizes the extraordinary people behind all the tools, processes and strategies. Team Awards – Recognizes outstanding teams in Customer Success. Innovation Awards – Recognizes customers who are using the Gainsight platform in exceptional ways to drive impactful business outcomes. Companies apply for the annual Sally Awards and a committee of Gainsight’s Customer Success Leaders […]

20 April, 2018

Technology Based Solutions to Enhance Customer Retention Strategies

Ensuring the customers achieve the goals they were aspiring for when engaging with your product or service is a surefire way to keep them happy.  

11 April, 2018

Gainsight™ Announces Next Generation Platform and Framework for Enterprise-Wide Customer Success

New Data Architecture, AI and Machine Learning Capabilities Help Companies Drive Customer Outcomes at Scale [San Mateo – April 11, 2018] — Gainsight™, the Customer Success company, today unveiled a series of data analytics capabilities to its Customer Success platform that provide data-driven insights and proactive suggestions to better manage and service customers. In addition, Gainsight launched a new framework designed to help companies build Customer Success programs that lead to digital transformation. The announcement was shared with 5,000 business leaders during the company’s annual Customer Success industry conference, Pulse 2018.   “We believe the key for any company to grow is to drive Customer Success across their entire organization, not only where it’s got a natural orientation, but where you need to adapt to the existing way people work,” said Nick Mehta, CEO of Gainsight. “The new platform gives our customers a turnkey solution with a set of capabilities containing the most advanced technology tools for Customer Success today.” According to a study commissioned by Salesforce in the Harvard Business Review, 71 percent of companies believe it’s important for employees to have access to customer data and analytics to deliver superior customer experience. However, just 25 percent said their companies […]

11 April, 2018

Gainsight™ Introduces the Official Partner Ecosystem for Customer Success Industry

Trusted Affiliates Join Forces to Create the Platform of Record for the Chief Customer Officer [San Mateo, CA – April 10, 2018] — Gainsight™, the Customer Success company, announced today at its annual Pulse conference the launch of the first-of-its-kind partner ecosystem for the Customer Success industry. The new ecosystem is comprised of trusted, certified service and technology partners, and is the next evolution in Gainsight’s rapid growth as the premier Customer Success platform. Gainsight designed the ecosystem to answer customer needs for a simple and effective means of implementing Customer Success programs and drive customer-centric transformation. Initial member companies include Accenture, Coastal Cloud, ServiceSource and Waterstone Management Group. In an effort to help drive more impactful outcomes for customers, Gainsight’s announcement of their ecosystem has created a more seamless way to bring together all of the different pieces companies are using to manage Customer Success, in a curated fashion, so that customers can achieve the most impactful results and the best time to value. “Sales and marketing have long benefited from established ecosystems of services and solutions providers that exist to serve both the breadth and depth of use cases within that industry,” said Nick Mehta, CEO of Gainsight. […]

10 April, 2018

Being Successful At Customer Success

A conversation with Allison Pickens, CCO, Gainsight  

9 April, 2018

Gainsight™ Makes Two Executive Appointments: Chief Information Officer and Chief People Officer

Addition of Kirsten Helvey to Board of Directors Adds Practitioner Experience to the Customer Success Leader   [San Francisco – April 6, 2018] — Gainsight™, the Customer Success company, today announced the addition of two executive hires: IT expert and business leader, Karl Mosgofian, has joined the company as Chief Information Officer, and HR veteran, Carol Mahoney, has joined the company as Chief People Officer. The company also appointed to its board of directors Kirsten Helvey, former Chief Operating Officer at Cornerstone OnDemand. With the addition of these new executives, Gainsight has strengthened the experience of its leadership team, added practitioner experience to its board of directors, and has drawn a clear correlation between both IT and employee success as key enablers for driving Customer Success.   The role of the CIO within enterprise companies has increasingly been seen as tactical and reactive — due primarily to the pace of change in how digital technologies are procured and deployed. While CIOs and IT experts are essential for digital transformation, businesses are slow to adopt this principle. According to Logicalis’s Global CIO survey, CIOs are spending 60-80 percent of their time on day-to-day IT management, leaving little to no time for […]

6 April, 2018

Gainsight Announces the Largest Industry Gathering in Customer Success at Pulse 2018

Over 5000 Executives Expected to Attend Gainsight’s Sixth Annual Industry Conference [San Francisco – March 20, 2018] — Gainsight™, the Customer Success company, today announced its sixth annual Customer Success industry conference, Pulse 2018, is expecting more than 5000 executives and Customer Success professionals to convene at the San Mateo County Events Center in San Mateo, CA. on April 10-11, 2018. Pulse is the annual destination for Customer Success professionals from all industries to share best practices, learn about new industry developments, network with peers, and celebrate being pioneers of the emerging profession. The two-day event aims to help executives and professionals in post-sales and customer-facing roles manage effective Customer Success programs and grow into successful recurring revenue businesses. The conference includes educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies such as Box, Microsoft, Okta, ServiceNow, VMware and others. Gainsight has partnered with over 30 companies to produce the conference, including N3, ServiceRocket, Accenture, Deloitte and others. “Over the past six years, Pulse has become the forum where all members of the Customer Success community — from practitioners to chief executives — gather to learn, network, and advance the interests of one of […]

20 March, 2018

Leading Customer Success Company Gainsight Highlights Year Of Record Growth

Introduction of New Capabilities Enable Enterprise-Wide Collaboration on Customer Health [San Francisco – March 12, 2018] — Gainsight™, the Customer Success company, today announced it delivered another year of record growth fueled by the introduction of a set of breakthrough technologies that further cements its leadership in Customer Success. Gainsight now manages an active roster of customers that, includes 50% of all publicly traded cloud companies, and 60% of top software companies. Over the past three years, Gainsight’s revenue has grown over 1000 percent, and increased its customer base with brands such as Adobe and Workday. While much of the technology industry has made the transition to SaaS-based or recurring-revenue business models, today the shift is sweeping traditional businesses as well as they embark on digital transformation. According to a 2016 IDC report, by 2018 67% of the 1,000 largest global companies in the world will make digital transformation a key strategic initiative; while a 2017 survey by Gartner showed that 42% of CEOs have begun digitally transforming their business. As a result, businesses are now required to deliver customer outcomes, using software like Gainsight’s Customer Success platform to proactively monitor and manage the health of their customers while driving […]

12 March, 2018

Reducing Churn For Customer Success

 organizations are realizing Customer Success importance in their own growth curve and have begun investing in Customer Success teams

25 February, 2018

Slack Tops G2 Crowd’s List of Best Software Companies 2018

Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Gainsight 

20 January, 2018

Are You Ready to Host a User Conference? 5 Ways to Tell the Time Is Right.

A good example is Pulse – a user conference by Gainsight. Billed as “the ultimate customer success event,” Pulse allows attendees to network and learn and share best practices in managing customer relationships

15 December, 2017

Gainsight™ Ranked Number 15 Fastest Growing Company in North America on Deloitte’s 2017 Technology Fast 500™

Attributes 11,677% Percent Revenue Growth to the Fulfillment of Customer Success as a Growth Imperative in the Modern Economy SAN FRANCISCO, CA – November 9, 2017— Gainsight™, the Customer Success company today announced it ranked 15th on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. Gainsight grew 11,677% percent during this period. Gainsight’s chief executive officer, Nick Mehta, credits the incredible growth of the Customer Success industry and the inevitability of the discipline for recurring revenue businesses with the company’s 11,677% revenue growth. He said, “The balance of power has fundamentally shifted from vendor to the customer in the service model. Companies of all sizes and domains recognize that there’s more value to be gained over the lifetime of the customer—and that it’s their responsibility to help the customer achieve their desired outcomes with their products and services.” “The Deloitte 2017 North America Technology Fast 500 winners underscore the impact of technological innovation and world class customer service in driving growth, in a fiercely competitive environment,” said Sandra Shirai, vice chairman, Deloitte Consulting LLP and U.S. technology, media and telecommunications leader. “These companies are on […]

9 November, 2017

Deloitte’s Technology Fast 500™

Gainsight™ ranked #15 Fastest Growing Company in North America on Deloitte’s 2017 Technology Fast 500™.   Gainsight™, the Customer Success company today announced it ranked 15th on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. Gainsight grew 11,677% percent during this period. Gainsight’s chief executive officer, Nick Mehta, credits the incredible growth of the Customer Success industry and the inevitability of the discipline for recurring revenue businesses with the company’s 11,677% revenue growth. He said, “The balance of power has fundamentally shifted from vendor to the customer in the service model. Companies of all sizes and domains recognize that there’s more value to be gained over the lifetime of the customer—and that it’s their responsibility to help the customer achieve their desired outcomes with their products and services.” Read more here. 

8 November, 2017

Gainsight™ Unveils New Solution to Drive Customer Success Through Professional Services

Gainsight for Services Success Enables Shift in Service Strategy from Hours to Outcomes LAS VEGAS, NV — October 24, 2017 — Gainsight™, the Customer Success company, today unveiled a new solution on its Customer Success software platform called Gainsight for Services Success, designed exclusively for professional services teams. Now, for the first time, services teams have access to a technology platform that will enable them to drive a seamless customer journey from the handoff from sales to the realization of specific business outcomes. Over the past 10 years, with the rise of the subscription business model, companies have increasingly begun to offer their customers new services as a way of providing value on top of their products or to drive entirely new revenue streams. According to Gartner, by 2020 more than 80% of software vendors will change their primary business model from traditional license and maintenance to subscription.   To make this shift successfully, businesses need to engage with their customers in an entirely new manner. Customers of subscription-based services are intensely focused on time-to-value as well as the achievement of specific business outcomes. As a result, the traditional approach of services organizations, which is focused on project success (time […]

24 October, 2017

Bay Area’s fastest-growing tech companies

Gainsight was recognized as one of the Bay Area’s Fastest Growing Tech Companies by San Francisco Business Times “The sheer number of technology companies on the Fast 100 list, our annual ranking of the fastest-growing private companies in the Bay Area, speaks to the health and strength of the sector across the region. Tech companies make up the biggest industry group within our list, and the top five fastest growing companies on this year’s list are all tech companies. Case in point, first-ranked Redwood City-based Gainsight, a customer success software provider that saw an astonishing 1,484.8 percent revenue growth from 2014 to 2016.” Read more here.   

23 October, 2017

100 Fastest-Growing Private Companies in the Bay Area

San Francisco Business Times ranked 100 fast-growing private companies by percent growth in revenue from fiscal year 2014 to fiscal year 2016.

20 October, 2017

Inc.500 Top Companies in America

Gainsight ranked #102 in Inc.500’s list of the Top Companies in America.  “Inc. magazine today ranked Gainsight™, the Customer Success Company, No. 102 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.” Read more here. 

21 August, 2017

Gainsight™ Ranks No. 102 on the 2017 Inc. 5000 with Three-Year Sales Growth of 3843%

Customer Success Leader Announces Addition of Chandar Pattabhiram and Dan Rogers to Board of Advisors NEW YORK, August 21, 2017 – Inc. magazine today ranked Gainsight™, the Customer Success Company, No. 102 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000. “It’s an incredible honor to be recognized by Inc. for a second time and to be counted among some of the most pioneering companies in the country,” said Nick Mehta, Chief Executive Officer at Gainsight. “This validation is yet another proof point that Customer Success is gaining momentum as a fundamental imperative in the modern economy. We’re thrilled to be part of that journey.” The 2017 Inc. 5000, unveiled online at Inc.com and with the top 500 companies featured in the September issue of Inc. (available on newsstands August 16) is the most competitive crop in the list’s history. The average […]

21 August, 2017

The SaaS Report’s Top 50 SaaS CEOs of 2017

Nick Mehta, Gainsight CEO, was named on of the Top 50 SaaS CEOs of 2017 by The SaaS Report.   “Since 2013, Nick has been CEO of Gainsight. The Company has raised over $150 million and has over 400 employees. Previously, Nick was CEO of LiveOffice which was acquired by Symantec in 2012 for $115 million. Nick received his undergraduate and graduated degrees from Harvard. Gainsight, the customer success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy.”   Read more here.

2 August, 2017

Gainsight Announces New ‘Voice of the Customer’ Offering to Accelerate Customer Success

The Customer Success Company Releases Gainsight for VoC, Combining a Fully Featured Customer Feedback Management Solution with Best in Class Playbooks that Immediately Turn Insights into Actions REDWOOD CITY, CA – August 2, 2017 — Gainsight™, the Customer Success company announced today the availability of a game-changing Customer Feedback Management solution called Gainsight for Voice of the Customer (VoC). Gainsight for VoC is a standalone product leveraging the power of the award-winning Gainsight Customer Success platform to better enable companies to listen to customers and quickly act on their feedback at scale. As companies continue to move at an ever-increasing pace toward Customer Success, Gainsight for VoC provides an easy way to get started and quickly realize value. Gainsight for VoC provides an end-to-end Customer Feedback Management platform that turns survey responses into actions, fast. With Gainsight for VoC, customers can send highly personalized surveys, trigger carefully orchestrated follow-up actions, and leverage insights to help prioritize investments that drive customer satisfaction and retention. Furthermore, Gainsight for VoC offers new and innovative features such as the visual Journey Orchestrator, which makes it easy for non-technical users to quickly launch multi-step feedback campaigns. Gainsight has been offering surveys in its Customer Success […]

2 August, 2017

Forbes Top 100 Cloud Companies

Gainsight ranked #52 in Forbes 2017 List of Top 100 Cloud Companies.  “The next time Gainsight raises money from investors, it will likely be as the first billion-dollar startup in customer success. That looming distinction was set up on Tuesday when the company announced triple-digit growth, key new hires and a new $52 million investment that puts the company in knocking distance of unicorn status the next time it dips into investor pockets. CEO Nick Mehta announced the news at the company’s annual customer event in Oakland, California, called Pulse.” Read more here 

27 May, 2017

Gainsight Announces Sally Award Winners for Customer Success at Pulse 2017

Winners include Blackbaud, Angie’s List, Red Hat, Concur, Alfresco, IBM OAKLAND, CA, May 15, 2017 /PRNewswire/ — Gainsight™, the Customer Success company announced last week the winners of the prestigious Sally awards. The Sally’s are awarded to organizations that have demonstrated excellence, efficiency, innovation, and advocacy in Customer Success. “The Sally Awards aren’t given—they’re earned. Winning one means your company is transformationally and cross-functionally aligned around positive customer outcomes,” said Gainsight CEO Nick Mehta. While some of the awards are based on Gainsight usage data, others are open for nominations and go through a rigorous selection process. The awards were given out to winners at Pulse 2017. “This is a wonderful recognition and we’re beyond proud of our Customer Success team!” said Dorie Wallace and Esther Pomelo-Fowler, Blackbaud’s Vice Presidents of Customer Success, on winning the Customer Success Excellence Award. “Angie’s List is delighted to be recognized for Excellence in Customer Success.” said Esther Friend, VP of Sales Operations and Transformation at Angie’s List. “As part of our ongoing enhancements to how we communicate with our Service Providers and support them throughout their journey, we have defined success plans and key customer milestones. We are capturing our customers’ goals and […]

22 May, 2017

Gainsight Announces New Capabilities to Help Large Enterprises Drive Customer Success at Scale

New Release Introduces Enhanced Automation, AI-Powered Collaboration and Enterprise-Grade Security OAKLAND, CA – May 12, 2017 – Gainsight™, the Customer Success company announced today a major product release that will help large enterprises with complex environments more effectively drive Customer Success at scale. The release, which brings the company closer to delivering on its vision of building a Customer Success Network, was debuted on stage today at Gainsight’s Pulse 2017, the largest conference for the Customer Success industry with over 4,000 members of the community in attendance. “Our research clearly shows that companies that are able to effectively scale their Customer Success operations enjoy higher gross retention and expansion rates,” said Karl Rumelhart, Vice President of Products at Gainsight. “We’re excited about this new release of the Gainsight platform as it enables our customers to leverage rich customer data in new and innovative ways so they can accelerate growth within their existing customer base with greater efficiency.” Gainsight announced earlier this week that it has closed a $52 million Series E round led by Lightspeed Venture Partners. In addition to participation from existing investors Battery Ventures, Bain Capital Ventures, Bessemer Venture Partners, Summit Partners, Salesforce Ventures and Insight Venture Partners, […]

11 May, 2017

Venture Deals

Gainsight, a Redwood City, Calif.-based enterprise software provider, raised $52 million in Series E funding. Lightspeed Venture Partners led the round. Existing investors Battery Ventures, Bain Capital Ventures, Bessemer Venture Partners, Salesforce Ventures and Insight Venture Partners, Cisco Investments participated.

10 May, 2017

Gainsight Raises $52 Million in Series E Funding to Build the Customer Success Network

Company Announces 167% Revenue Growth, Veteran Executive Hires and Promotion of Allison Pickens to Chief Customer Officer OAKLAND, CA – May 9, 2017 – Gainsight™, the Customer Success company announced today that it has closed a $52 million Series E round led by Lightspeed Venture Partners. In addition to participation from existing investors Battery Ventures, Bain Capital Ventures, Bessemer Venture Partners, Summit Partners, Salesforce Ventures and Insight Venture Partners, Cisco Investments also participated in the round. The company intends to use the funds to accelerate the expansion of Customer Success into new global markets, industries and channels. As part of the investment, Rowan Trollope, SVP & GM, Internet of Things (IoT) and Applications Division at Cisco will become an observer to Gainsight’s board of directors. Gainsight also revealed it logged 167% year-over-year revenue growth in the last fiscal year, now boasts over 430 employees across seven global offices and has added new customers across industries. These include enterprise technology (Gigamon, SecureWorks and VMware), SaaS (ABC Financial), and healthcare (MCG Health, naviHealth and Resmed Brightree). The company made these announcements today as over 4,000 members of the Customer Success community gather in Oakland, CA at Pulse 2017, the industry conference of […]

9 May, 2017

Pulse 2017 Welcomes Over 4000 Customer Success Leaders to the Industry’s Biggest Stage

Recurring Revenue Luminaries Will Gather in Oakland on May 9-11 to Advance the Interests of the Customer Success Profession REDWOOD CITY, CA – May 3, 2017 – Gainsight™, the Customer Success company announced today the final agenda and details for Pulse 2017, the largest conference for the Customer Success community coming to the Oakland Convention Center in Oakland, CA from May 9-11. Gainsight is expecting over 4,000 executives from recurring revenue businesses to be in attendance for the event, which now in its fifth year, has played host to over 11,000 individuals from six continents. So far, over 31 countries will be represented at the 2017 conference as well as 41 of 50 states, reinforcing the belief that Customer Success is truly a global movement. With 150+ speakers on 10 stages across 3 days, Pulse is the annual destination for Customer Success professionals from all industries to gather and share best practices, network with peers, and celebrate being pioneers of the profession. “Pulse has become a ‘mini-SXSW’ for our industry,” says Anthony Kennada, Vice President of Marketing at Gainsight. “We’ve closed down an entire Marriott hotel and attached convention center, several city blocks, and even an aircraft carrier to accommodate […]

3 May, 2017

5 Must Have Insights for Account Based Customer Success in 2017

Customer Support doesn’t just get involved if something appears to be broken

22 February, 2017

My Top 3 Takeaways from Saastr Annual 17

Nick Mehta, CEO of Gainsight: create value as quickly as possible. Leaders’ foremost responsibility is to ensure that customers are not just happy, but also benefiting from their partnerships

22 February, 2017

Deloitte’s 2016 Technology Fast 500™

Gainsight™ was recognized as one of the Fastest Growing Companies in North America on Deloitte’s 2016 Technology Fast 500™.   “Deloitte today released the 2016 Technology Fast 500, an annual ranking of the fastest growing North American companies in the technology, media, telecommunications, life sciences and energy tech sectors.” Read more here. 

16 November, 2016

Gainsight is Named to First-Ever Forbes 2016 World’s Best 100 Cloud Companies List

CEO Nick Mehta to Appear in October 4th Issue of Forbes Magazine NEW YORK, NY – September 7, 2016 – Gainsight™, the Customer Success company, is named to the first-ever Forbes 2016 Cloud 100, the definitive list of the top 100 private cloud companies in the world, developed in partnership with Bessemer Venture Partners. To view the list, please visit www.forbes.com/cloud100. The list will appear in the October 4, 2016 issue of Forbes magazine. “Our team at Gainsight is motivated by the mission before us — to revolutionize the way companies grow by helping customers drive outcomes with their products and services,” said Nick Mehta, CEO at Gainsight. “We want to thank the folks at Forbes and Bessemer Venture Partners for recognizing the progress we’ve made against that big vision. We’re honored to be in amazing company with the other award recipients.” “There is incredible innovation happening in the Salesforce ecosystem and we’re delighted to work closely with Gainsight to make our customers even more successful,” said John Somorjai, EVP of Corporate Development and Salesforce Ventures. “Cloud companies are revolutionizing how businesses reach their customers today from digitizing painful old processes to allowing them more time to focus on what […]

7 September, 2016

Forbes Top 100 Cloud Companies

Gainsight ranked #56 in Forbes 2016 List of Top Private Cloud Companies.  “At Gainsight (No. 56), CEO Nick Mehta knows that a happy customer spends more. So his company built software to help companies boost their sales by proactively analyzing existing accounts.” The question is how you keep [your existing customers] coming back for more,” says Mehta. When Gainsight adds ten points to revenue growth, its software has already more than paid for itself. Read more here 

1 September, 2016

Gainsight Recognized by Forbes As Best Enterprise Software Startups To Work For In 2016

Company Announces Chief Customer Officer Dan Steinman Will Lead Gainsight Expansion Efforts into Europe REDWOOD CITY, CA – August 24, 2016 – Gainsight™, the Customer Success company, was recognized by Forbes Contributor Louis Columbus last week as one of the Best Enterprise Software Startups To Work For in 2016. The recognition is the result of analysis completed with publicly available Crunchbase and Glassdoor data, and concluded the following: Of eligible enterprise software startups, Gainsight was one of only two companies with 100% ratings in percentage of employees who would recommend the company to a friend and percentage of employees who approve of the CEO. Gainsight, along with aPriori Technologies, received the highest cumulative rankings in this analysis. 39% of the top 100 enterprise startups are in the Bay Area, 12% are in the Boston and 7% in New York City. Gainsight’s Nick Mehta was the highest-ranking CEO alongside Stephanie Feraday of aPriori, Orion Hindawi of Tanium, Cedric Bru of Taulia, Marc Heyneker of Revinate, Greg Stock of Zenoss and Alex Shootman of Workfront. This recognition comes on the heels of Pulse 2016, the industry conference for the Customer Success community hosted by Gainsight this past May. Over 3200 attendees gathered […]

24 August, 2016

The Economics of the Upsell

Advice from Allison Pickens on how to make upsells a long term focus

13 May, 2016

Gainsight Announces New UI and Product Capabilities to Bring Customer Success Technology into the Next Generation

New Release Introduces Video Communications and an Expansion of Partner Integrations OAKLAND, CA – May 12, 2016 – Gainsight™, the Customer Success company, announced today a major product release that will push Customer Success software into a new era. B2C applications like Facebook and Snapchat have set new expectations for easy-to-use interfaces and personalized interactions. Customer Success teams can benefit from adopting similar approaches to their own workflow – to connect with customers in really innovative ways. The cornerstones of the platform enhancements are two major updates – a streamlined UI of the core Gainsight product and a video communication product called Gsnap for one-to-one personalized video communications. The next generation of the Gainsight platform was debuted on stage today at Gainsight’s Pulse 2016 in Oakland, the largest conference for the Customer Success industry with over 3200 members of the community in attendance. Sophisticated, Streamlined User Interface The product release is anchored by the introduction of a sleek new user interface. It brings an intuitive refresh to Gainsight’s core modules, including the Customer360 page, a unified view of the health of the Customer, and Cockpit, a centralized workflow for proactive, automated alerts. Gainsight’s new user interface is compatible with both […]

12 May, 2016

Gainsight Triples Business as Customer Success Becomes an Enterprise Imperative

Meteoric Growth Fueled by Large Enterprise Deals and 157% Net Renewal Rate REDWOOD CITY, CA – March 3, 2016 – Gainsight™, the Customer Success company, announced the results of a record fiscal year, having tripled annual recurring revenue (ARR) year-over-year and having crossed 315 enterprise clients. The performance demonstrates that Customer Success is a top business priority, particularly in uncertain economic times. With today’s announcement, some of the leading companies in the world have chosen Gainsight as their partner of choice to deliver success to their customers. Gainsight’s new customers announced today include Adobe, BeyondTrust, Ceridian, Dude Solutions, Ping Identity, Pluralsight, SevOne, Vend, and Yext. “We are very fortunate at Gainsight to be at the nexus of this new industry of Customer Success, and in that process, have talked to thousands of companies who are changing the mission of their businesses from building products or services to delivering success and outcomes,” said Nick Mehta, Chief Executive Officer at Gainsight. “We are excited about the business performance in 2016, but more than that, are thrilled to partner with some of the most innovative and customer-centric brands in the industry to help drive success for their clients.” “At Yext, we help companies […]

3 March, 2016

Gainsight Raises $9 Million to Revolutionize Customer Retention Using Big Data Analytics

Battery Ventures Leads Round, SaaS Veteran Nick Mehta Joins as CEO MOUNTAIN VIEW, CA – April 17, 2013 –  Gainsight, formerly known as JBara Software, the leading Customer Success Management solution, today announced a $9 million Series A funding round led by Battery Ventures. Delivering the first and only complete Customer Success Management platform and leveraging Big Data predictive analytics technology, the company will use the funds to accelerate product development and drive its aggressive go-to-market strategy. Gainsight is also announcing the appointment of Nick Mehta as chief executive officer. Mehta was previously CEO at LiveOffice where he led the company’s profitable growth and successful sale to Symantec in 2012. Gainsight founder Jim Eberlin will be dedicated full time to the company’s product strategy and sales development as newly named president. Companies such as Marketo, Jive, Eloqua and other B2B leaders use Gainsight to reduce churn, increase up-sell and drive customer success. “Recurring revenue business models have permeated most industries and companies are realizing that customer retention is just as strategic as customer acquisition. Gainsight, with its innovative technology, is helping businesses navigate this transition and maximize revenue from existing customers,” said Roger Lee, general partner at Battery Ventures. “We […]

1 December, 2015

Gainsight Leverages Big Data to Connect the Dots Between Customer Success and Sales

New Module Increases Renewal and Up-Sell for Leading Recurring Revenue Companies MOUNTAIN VIEW, CA – April 17, 2013 –  Gainsight, formerly known as JBara Software, the leading Customer Success Management solution, today unveiled the first and only Growth Management Module, which enables sales teams to intelligently forecast renewals, proactively identify up-sell opportunities and automatically flag out-of-compliance customers. Delivered as a SaaS suite integrated into Salesforce, Gainsight centralizes customer vital signs, leverages predictive analytics to score customer health and drives customer retention workflow and automation across all departments in the enterprise. “The decision for a subscription business to become authentically customer-centric requires a shared vision across the entire organization, and commitment to that vision in structure, process and technology to achieve the goal,” said Mikael Blaisdell, director and analyst, Mikael Blaisdell & Associates. “Focusing on churn is important, but it is equally as important to identify the happy customers that represent incremental revenue opportunities for your company. Gainsight gives you the visibility, automation and workflow to increase the revenue value of your existing customers.” New Gainsight Growth Management Module As the newest addition to its customer success solution, Gainsight’s Growth Management Module includes: Up-Sell Alerts: Within Salesforce, sales teams get alerted to […]

1 December, 2015

Gainsight Announces Pulse 2013 Conference to Advance Customer Success Best Practices

Debut Event to Feature Tech Heavyweights Aaron Levie, Tien Tzuo and Geoffrey Moore; Early Bird Registration Closes April 26, 2013 MOUNTAIN VIEW, CA – April 23, 2013 –  Gainsight, formerly known as JBara Software, the leading Customer Success Management solution, today formally announced its first annual Pulse Conference. This one day, one-of-a-kind event will feature the industry’s leading innovators in SaaS, software, cloud computing, advertising, as well as a range of other B2B industries, discussing customer success strategies and best practices that help companies proactively manage retention, reduce churn and identify up-sell opportunities within their existing customers. Pulse 2013 offers a unique opportunity to learn new processes and techniques, network with experts and peers and collaborate to create best practices for the rapidly expanding customer success discipline. Pulse 2013 will be held on May 30th at the Four Seasons Hotel in San Francisco, California. Pulse speaker lineup includes: Geoffrey Moore, Author of Crossing the Chasm Christopher Cabrera, CEO of Xactly Aaron Levie, CEO of Box Tien Tzuo, CEO of Zuora Bill Binch, SVP Sales of Marketo Neeracha Taychakhoonavudh, SVP Distribution Chief of Staff of Salesforce Bernie Kassar, VP Customer Success of Xactly Kia Puhm, VP Customer Experience of Eloqua / Oracle […]

1 December, 2015

Gainsight Named 2013 Red Herring Top 100 North America Tech Startup

MOUNTAIN VIEW, CA – June 5, 2013 – Gainsight, the leading Customer Success Management solution, today announced that it has been named a Red Herring Top 100 North America winner. Delivering the first and only complete Customer Success Management platform and leveraging Big Data predictive analytics technology, Gainsight centralizes customer vital signs, leverages predictive analytics to score customer health and drives customer retention workflow and automation across all departments in the enterprise. The Red Herring Top 100 award win follows Gainsight’s recent $9 million Series A funding round led by Battery Ventures and appointment of Nick Mehta as chief executive officer. “In 2013, selecting the Top 100 achievers was by no means a small feat,” said Alex Vieux, publisher and CEO of Red Herring. “In fact, we had the toughest time in years because so many entrepreneurs have crossed significant milestones so early. But after much thought, rigorous contemplation and discussion, we narrowed our list down from hundreds of candidates from across North America to the Top 100 Winners. We believe Gainsight embodies the vision, drive and innovation that define a successful entrepreneurial venture. Gainsight should be proud of its accomplishment, as the competition was very strong.” Red Herring’s editorial […]

1 December, 2015

Gainsight CEO Joins SaaS Industry Leaders Onstage at Zuora Subscribed 2013

MOUNTAIN VIEW, CA–(Marketwired – Sep 16, 2013) – Gainsight, the leading Customer Success Management platform, today announced that CEO Nick Mehta will be a featured speaker at Zuora’s Subscribed Conference taking place September 19 at the Intercontinental Hotel in San Francisco. Zuora, the subscription commerce, billing and finance leader, hosts the conference designed specifically for the Subscription Economy. Mehta will be among other SaaS industry leaders, from Box, Informatica, Marketo and Zendesk, presenting on how they have adapted their business models for the Subscription Economy and why understanding customer data is the new ticket to driving growth. Conference Session: Driving Customer Success in the Subscription Economy Who: Nick Mehta, CEO, Gainsight When: Friday, September 20, 2013, 1:15 p.m. PT Where: Intercontinental Hotel, San Francisco What: In the subscription economy, survival is dependent on the success of your customers. Since the majority of lifetime value is realized afterthe initial purchase, insight into customer data can shape an organization’s customer retention strategy and impact the bottom line. Customer Success Management has emerged as an important model to centralize data from all customer interactions, proactively monitor customer satisfaction, understand product usage and anticipate customer behavior. Customer Success directly impacts the financial success of organizations by increasing customer retention and therefore […]

1 December, 2015

Leading Recurring Revenue Companies Drive Customer Success Using Gainsight

Rapid Growth of Subscription Economy Drives Need for Customer Success Management Technology  MOUNTAIN VIEW, CA–(Marketwired – Sep 17, 2013) – Gainsight, the leading Customer Success Management solution, today announced that the Gainsight technology platform has become the standard Customer Success solution for leading companies including Marketo, Xactly and Intacct. Delivered as a SaaS suite integrated into Salesforce, Gainsight centralizes customer vital signs, leverages predictive analytics to score customer health, and drives customer retention and up-sell workflow across all departments in the enterprise. Companies using Gainsight benefit from reduced churn rates and increased revenue by prioritizing Customer Success efforts across their organizations. “In the era of Big Data, companies have more information about their customers than ever before, but they struggle to efficiently analyze all of that data in one place,” said Nick Mehta, CEO of Gainsight. “Gainsight is leading the charge to help businesses get proactive about their Customer Success efforts, and companies are responding with overwhelming interest. By bringing together various sources of customer data and analyzing it in one platform, we are enabling our customers to better service their users, resulting in happier customers and less churn.” Over the past decade, companies have leveraged new advances in data, analytics […]

1 December, 2015

Gainsight Brings Customer Success Management to the Oracle Cloud Marketplace

Customer Success Suite Now Available to Oracle Marketing Cloud Customers to Optimize Retention and Increase RevenuesMOUNTAIN VIEW, CA–(Marketwired – Oct 2, 2013) – Gainsight, a leading Customer Success Management platform and Gold-level member of Oracle PartnerNetwork (OPN), today announced that Gainsight’s Customer Success application suite is now available in the new Oracle Cloud Marketplace. The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud SaaS applications to address their business needs. Gainsight is now able to leverage the Oracle Cloud Marketplace to reach Oracle’s customer base, allowing Gainsight to grow their business and extend their success in the cloud. With Gainsight, Oracle Marketing Cloud clients can drive Customer Success across their organizations with the help of Gainsight’s real-time, 360-degree view into customer health, capturing sources of customer data including customer surveys, product usage data, purchase/renewal information and customer milestones. Customer Success teams can have an integrated system to manage customer retention and reduce churn, allowing them to:   Monitor customer satisfaction and product engagement in real-time Generate predictive alerts for at-risk customers, as well as upsell opportunities Scale customer success efforts across the organization   The Oracle […]

1 December, 2015

Gainsight Unlocks Power of Customer Data in the $500 Billion Subscription Economy

Unveils Next Generation Customer Success Management Platform to Optimize Customer Lifetime ValueMOUNTAIN VIEW, CA – November 6, 2013 –  Gainsight, the leading Customer Success Management solution, today announced its next generation platform to manage customer retention and eliminate churn, connecting the silos of data that prevent businesses from understanding their customers. Built from the ground up to integrate with existing CRM systems, Gainsight’s platform employs big data analytics to automatically evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence and present users with actionable insights and recommended best practice workflows. Gainsight enables recurring revenue companies to claim a bigger slice of the $500 billion Subscription Economy by becoming world-class in customer success management. The subject of a separate announcement today, Gainsight announced a $20 million Series B funding round led by Bain Capital Ventures with participation from existing investor Battery Ventures and new investor Summit Partners. “In the subscription-based economy, retaining customers and identifying upsell opportunities are imperative to revenue stability and growth. If companies want to survive and thrive, SaaS and other recurring revenue companies must synthesize deeper insights across all of their data to solve the mission critical problem of customer churn,” said R “Ray” Wang, […]

1 December, 2015

Gainsight Raises $20 Million to Eradicate Churn in the Subscription Economy

Bain Capital Ventures Leads Round, Joined by Battery Ventures and Summit Partners   MOUNTAIN VIEW, CA – November 6, 2013 –  Gainsight, the leading Customer Success Management solution, today announced a $20 million Series B funding round led by Bain Capital Ventures with participation from existing investor Battery Ventures and new investor Summit Partners, bringing the company’s total financing to $30 million. Gainsight will use the funds to aggressively grow its engineering, sales, marketing and customer success efforts to increase customer lifetime value in the $500 billion Subscription Economy. The subject of a separate announcement today, Gainsight unveiled its new big data platform for connecting frontline employees using CRM systems to the vast troves of data companies have about their customers, allowing them to identify ways to drive increased spend from existing customers. With Gainsight, customer success becomes a CEO directive—companies can now derive actionable value from their data to build better relationships with customers and grow revenue. At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies – including Angie’s List, Castlight Health, Informatica and Marketo – turning to Customer Success Management (CSM) and Gainsight as the foundation […]

1 December, 2015

Gainsight Unveils Scorecards to Enable Subscription-based Companies to Quantify Customer Health

Data-driven Insights Create a Unique Health Score to Measure Impact of Customer Success EffortsMOUNTAIN VIEW, CA – November 13, 2013 –  Gainsight, the leading Customer Success Management solution, today announced Scorecards, a new Gainsight feature that uses advanced data analytics to combine objective elements such as product usage and customer survey scores, with subjective elements – such as executive relationships and reference-ability – to deliver a holistic health score for each customer account. In today’s $500 billion Subscription Economy, where the balance has shifted from customer acquisition to customer retention, companies are forced to take a serious look at maximizing revenue from existing customers. An industry first, Gainsight Scorecards use a data-driven methodology to take the mystery out of customer health and go beyond potential misleading assumptions. With simple and intuitive customization controls, Scorecards empower users to quickly identify the at-risk accounts from the healthy ones, standardize internal customer health reporting to their management team and board, benchmark customers by relative health score, and share a common view of customer health with their clients.. “Scorecards will now enable us to go beyond just evaluating discrete customer interactions on a case by case basis by automatically combining the overall impact of our Customer […]

1 December, 2015

Gainsight CEO Honored in Best in Biz Awards 2013

Nick Mehta Recognized as an Executive of the Year for Outstanding LeadershipMOUNTAIN VIEW, CA  – Nov 20, 2013 – Gainsight, the leading Customer Success Management solution, today announced that CEO, Nick Mehta has been named a silver winner for Executive of the Year in Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts. Mehta joined Gainsight as CEO in February 2013. Within the first few months of his tenure he led the company’s re-branding from JBara Software to Gainsight, took the company through a successful Series A funding round and spearheaded the launch of the industry’s first-ever conference devoted to customer success, Pulse 2013. He has since continued to expand the company’s visibility and market leadership in the Customer Success Management space and has overseen the company’s rapid growth with the addition of many new customers, including Angie’s List, Acquia, Castlight Health and WebPT. Recently, Mehta guided Gainsight to an oversubscribed $20 Million Series B funding round in early November 2013 led by Bain Capital Ventures with participation from existing investor Battery Ventures and new investor Summit Partners, bringing the company’s total financing to $30 million. The third annual Best in Biz Awards […]

1 December, 2015

Gainsight Creates Customer Success Influencers Community and Launches Online Resource Center to Evangelize Customer Success Best Practices

Malcolm Gladwell to Keynote Pulse 2014, Customer Success Industry’s Annual ConferenceMOUNTAIN VIEW, CA – January 23, 2014 – Gainsight, the leading Customer Success Management solution, today introduced the Customer Success Influencers (CSI) Community, an elite group of Customer Success Management experts from Adobe Echosign, Marketo, Xactly and many other leading companies, brought together to develop and share best practices for the emerging industry. Gainsight also today launched the Customer Success Resource Center, the industry’s first and only online destination site for customer success best practices. The Resource Center will give customer success professionals a unique opportunity to learn industry tips and tricks directly from recognized experts in their field. As the customer success movement gains momentum, Gainsight announced that celebrated business luminary Malcolm Gladwell will keynote Pulse 2014, the esteemed annual conference dedicated to customer success. “The nascent Customer Success category is rapidly expanding in both practice and recognition. It is playing a fundamental role in the success of today’s largest companies,” said Dan Steinman, Chief Customer Officer, Gainsight. “Crucial questions are being asked about customer success, and finding someone to turn to for answers—the right answers—can prove challenging. We have built a community where these conversations can happen easily, where anyone can […]

1 December, 2015

Gainsight Named to Forbes’ Annual List of America’s Most Promising Companies

Leading Customer Success Management Solution Ranked #63 on List of High-Growth, Privately Held U.S. Companies MOUNTAIN VIEW, CA–(Marketwired – Jan 24, 2014) – Gainsight, the leading Customer Success Management solution, today announced that it has been named to Forbes Magazine’s list of America’s Most Promising Companies. The annual list recognizes the top 100 companies that possess high growth, a strong management team and investors, market size and notable customers and partners. “We are honored to be named to Forbes’ Most Promising Companies list,” said Nick Mehta, CEO of Gainsight. “This recognition is a great validation of Gainsight’s dedicated team, our leading Customer Success Management solution and our rapidly expanding customer and partner base, all of which contribute to the success of the company. We’re proud to deliver a solution which is truly meeting companies’ needs — to reduce churn, increase upsell and as a result, contribute to companies’ bottom line.” At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies — including Angie’s List, Castlight Health, Informatica and Marketo — turning to Customer Success Management (CSM) and Gainsight as the foundation for building a customer-centric culture across their […]

1 December, 2015

Gainsight Named a ‘Best Place to Work’ by San Francisco Business Times and San Jose/Silicon Valley Business Journal

MOUNTAIN VIEW, CA – April 18, 2014 – Gainsight, the leading Customer Success solution, today announced that it has been named one of the San Francisco Bay Area’s “Best Places to Work” by the San Francisco Business Times and the San Jose/Silicon Valley Business Journal. Companies on this list were selected for having the coolest workplaces that foster creativity, morale and culture that make it fun to come to work each day; these companies were recognized as attractive places to seek jobs. Winners were revealed at an awards ceremony on April 17 in San Francisco, CA. “We’re thrilled to be honored as a ‘Best Place to Work’ in the Bay Area. We believe amazing things happen when you create a respectful, inspiring and fun workplace and hire the absolute best talent in the industry,” said Nick Mehta, Gainsight CEO. “We have a sharp focus on scaling our culture and values—the Golden Rule, Success for All and Childlike Joy. It’s a combination of this culture and hiring an incredible team that has been key to our success so far.” The San Francisco Business Times and San Jose/Silicon Valley Business Journal “Best Places to Work” list was determined by survey results provided voluntarily from […]

1 December, 2015

New Study Proves Gainsight Drives Millions in Revenue for Growth Companies

560 Percent Company Growth and New Investment Validate Gainsight’s Dominance in the Customer Success IndustryMOUNTAIN VIEW, CA – February 14, 2014 – Gainsight, the leading Customer Success Management solution, today revealed the results of its latest study, Measuring the ROI of Customer Success Management Solutions, which found that investments in Customer Success Management (CSM) technology has been accelerating as business leaders recognize that customer success is the primary driver of long-term business performance, reinforcing Gainsight’s market lead. Gainsight also announced today an investment from salesforce.com, further propelling Gainsight’s dedicated mission to increase its clients’ customer lifetime value by driving retention and up-sell revenue in the $500 billion Subscription Economy. These achievements reflect the rapidly increasing demand for Gainsight’s next generation Customer Success Management solution, as demonstrated by the company’s 560 percent year-over-year growth in 2013 and new enterprise customers including Adobe Echosign, Apttus, Callidus Cloud and BMC. “Customers aren’t just buying a product these days – they are buying both an experience and a business model,” said R “Ray” Wang, Principal Analyst and Chairman, Constellation Research, Inc. “If organizations want to survive and thrive in the Subscription Economy, SaaS and other recurring revenue organizations must harness the power of Customer Success Management […]

1 December, 2015

Gainsight Launches Spring Release of Platform, Optimizes Customer Success for Large Enterprises

Hires Chief Data Scientist to Drive Innovation for Predicting Customer Churn and Up-sellMOUNTAIN VIEW, CA – March 18, 2014 – Gainsight, the leading Customer Success solution, today unveiled the Spring Release of its platform, with new capabilities that enable the largest enterprises such as Adobe Echosign, Angie’s List and BMC Software to increase retention revenue by better serving their largest customers. Customer Success originated at SMBs who sought solutions to streamline the time needed to maintain customer relationships. Today, large enterprises have also recognized the importance of deploying their own Customer Success solution to efficiently retain and increase the lifetime value of their most strategic relationships. With Customer Success reaching new heights as a critical enterprise function, attendance for Gainsight’s flagship event for the industry, Pulse 2014, is expected to double from 300 to over 600 attendees this year. Gainsight concurrently announced the addition of key technical hires, Chief Data Scientist Sherif Botros and Director of Product Management & Analytics Puja Ramani. Botros joins from SAP Labs and Ramani from Facebook to build on Gainsight’s achievements in advanced data analytics and commitment to unlocking the power of customer intelligence through data science. The Spring release of the Gainsight platform includes: specialized Sponsor Tracking […]

1 December, 2015

Gainsight Named a Cool Vendor in CRM Sales by Leading Analyst Firm

MOUNTAIN VIEW, CA – March 19, 2014 – Gainsight, the leading Enterprise Customer Success solution, today announced the company has been included in the “Cool Vendors in CRM Sales, 2014” report by Gartner, Inc. This report examines the most viable software innovators relevant to Gartner’s enterprise client base. Leading companies recognized in the report were evaluated on their potential to help sales professionals achieve their revenue targets and company growth goals. Each year, Gartner identifies new “Cool Vendors” in key technology areas. Cool Vendors are reviewed in a series of research reports evaluating their products and services. Gartner defines a Cool Vendor as a company that offers technologies or solutions that are innovative, impactful and intriguing. “We are honored to be selected by Gartner as a 2014 Cool Vendor for CRM Sales. We believe this recognition further validates our mission of helping enterprises operationalize customer data to grow retention revenue,” said Nick Mehta, CEO of Gainsight. “We will continue to set the standard and build momentum for Customer Success by providing a solution that is relevant and actionable for every role in the enterprise.” This recognition comes on the heels of the Spring Release of the Gainsight Platform which offers new […]

1 December, 2015

Gainsight Announces Historic Speaker Lineup for Pulse Conference 2014, Proving Customer Success as a Strategic Discussion in the C-Suite

Premier Customer Success Event to Feature Keynote from Malcolm Gladwell and Over 100 Speakers From Marketo, Salesforce, Box and Many More MOUNTAIN VIEW, CA – April 24, 2014 – Gainsight, the leading Customer Success solution, today announced the speaker lineup for its second annual Pulse Conference 2014, the industry’s first and largest Customer Success conference. This year, more than 100 CEOs and top executives from companies such as Marketo, Salesforce, Box, LinkedIn, Veeva Systems, Evernote and Zuora will be presenting, with a conference keynote by acclaimed author Malcolm Gladwell. Gainsight is expecting more than 600 leaders in Customer Success to be in attendance at the two-day event to be held at the Intercontinental Hotel in San Francisco on May 13-14. Gainsight also announced that it has appointed Lincoln Murphy as the company’s Customer Success Evangelist. A well-respected SaaS veteran, Murphy will help drive Gainsight’s thought-leadership in the areas of Customer Success, retention, churn mitigation and expansion revenue that build toward an efficient engine of company-growth. Prior to Gainsight, Murphy founded Sixteen Ventures and turned it into the premier SaaS consulting practice with clients such as Microsoft, SAP, 15Five, Slideshare and Recurly. “Last year’s sold-out event marked the official kickoff of the Customer […]

1 December, 2015

Hoopla and Gainsight Partner to Deliver Integrated Sales Motivation and Customer Success Solution

New Solution On Display at Pulse 2014 Customer Success Event Data Pulse 2014, San Francisco, Calif., May 14, 2014 — Hoopla (www.hoopla.net), the new way to win for high-velocity sales, marketing and customer success teams, and Gainsight (www.gainsight.com), the leading Customer Success solution, announced today a new strategic partnership to deliver an integrated Sales Motivation and Customer Success solution. The two cloud software providers have partnered to integrate Hoopla’s Sales Motivation software with Gainsight’s Customer Success platform. The new solution will be on display today atPulse 2014, the premiere destination for the Customer Success industry, in San Francisco. Hoopla’s Sales Motivation Platform makes it easy for managers to motivate team performance using a combination of gamification, competition and data analytics. Leveraging data analytics, Gainsight’s Customer Success Platform helps businesses proactively manage customer retention and identify upsell opportunities by providing a unified view of customer health and trends. InsideView, a provider of CRM intelligence software, is using the integrated solution to motivate and track the performance of its customer success team. “Hoopla has been very effective in helping us create a high-performance sales culture, and we use Gainsight to create a culture of excellence around customer success,” said Leon Drozdowski, vice […]

1 December, 2015

Gainsight Launches Connect Platform to Orchestrate Technologies for Customer Success Gainsight Launches Connect Platform to Orchestrate Technologies for Customer Success

Teams Can Now Leverage Best-in-Class Solutions Together to Maximize Customer Revenue PULSE 2014, SAN FRANCISCO, CA – May 14, 2014 – Gainsight, the leading Customer Success solution, today announced Gainsight Connect, the industry’s first partner ecosystem to connect leading customer data sources and workflow events into the Gainsight Customer Success platform. By expanding the breadth of integration, Gainsight customers can leverage innovation across best-of-breed products to gain better insight into customer health and scale their engagement strategy. New integrations with BoulderLogic, Hoopla, ToutApp, DataHug, and Segment.io allow customer success professionals to manage customer lifecycles seamlessly across an array of marketing-leading technologies. “While Gainsight’s platform is built to drive Customer Success, the reality is that enterprise stakeholders who are responsible for this objective use a variety of technologies to do their jobs,” said Gainsight CEO Nick Mehta. “To prevent bottlenecks caused by context switching, Gainsight has built a central nervous system to harmoniously integrate all of the tools a CSM needs to successfully drive growth.” Inaugural partners help customer success stakeholders: Measure Customer Health: DataHug analyzes email communications to score engagement health and maps connections inside and outside organizations to give customer success a quantified look at the communications they already send. Segment.io provides […]

1 December, 2015

Gainsight Launches Customer Success University and Career Hub to Invest in Future Leaders Gainsight Launches Customer Success University and Career Hub to Invest in Future Leaders

New Glassdoor Data Shows Customer Success Hiring Heating Up as Executives Talk CSM in the Boardroom PULSE 2014, SAN FRANCISCO, CA – May 14, 2014 – Gainsight today unveiled new additions to the Customer Success Resource Center that advance both the education of industry best practices and placement of qualified candidates into career opportunities in Customer Success. Customer Success University is an online certification platform for individuals seeking to learn the critical skills required to develop a career in Customer Success. Also announced, Gainsight’s Customer Success Career Hub will serve as the industry’s preeminent job opportunity destination—connecting job seekers with employers actively hiring in Customer Success. Career Hub integrates job listings from leading career sites such as Monster, Careerbuilder, Yahoo!Jobs and others. These announcements come fresh off new data released by Gainsight courtesy of Glassdoor, a jobs and recruiting community, on 2014 compensation trends for the Customer Success Management profession. The Glassdoor report revealed that hiring in the Customer Success industry is heating up as more than 5,460 employers are currently seeking to fill CSM job titles nationally. Other findings of the research included the following: It Pays to Be in Customer Success: Customer Success Managers earn a national salary average of $85,000 per year, with the […]

1 December, 2015

Segment.io and Gainsight Partner to Deliver Integrated Customer Success Solution and Universal Analytics Layer

New Gainsight Connect Integration Broadens Breadth of Actionable Customer DataMountain View, Calif., & San Francisco, Calif., June 19, 2014 – Segment.io (https://segment.iohttps://segment.io), the universal analytics integration layer and Gainsight (www.gainsight.com), the leading Customer Success solution, today announced the availability of an integrated analytics and Customer Success solution. As part of the Gainsight Connect partner ecosystem, Segment.io’s universal analytics integration layer is available now within Gainsight’s Customer Success platform and recommended for joint customers to broaden the 360° view of their customers and drive revenue workflows. Segment.io’s universal analytics integration layer makes it easy for enterprises to integrate their web and mobile analytics tools such as Mixpanel, Salesforce, Omniture and over a hundred others to existing systems of records, with the flip of a switch. To make these unified customer insights actionable, Gainsight’s Customer Success platform provides a flexible workflow for businesses to capitalize on new sales opportunities and proactively manage customer retention. Huddle, a mutual customer and provider of cloud-based collaboration and content management software, is using the integrated solution to capture usage data and make it actionable. “Segment.io made it incredibly easy to collect the data we need to obtain key insights into how users adopt and use Huddle, while […]

1 December, 2015

Datahug and Gainsight Partner to Deliver Integrated Customer Success and Relationship Intelligence Solution

New Gainsight Solution Offers A Deeper Way to Measure Customer Engagement Mountain View, Calif. & New York, New York, July 31, 2014  – Datahug (www.datahug.com), the leading provider of Relationship Intelligence for Sales, and Gainsight (www.gainsight.com), the leading Customer Success solution, announced today the release of an integrated Relationship Intelligence for Customer Success solution. As a part of the Gainsight Connect Platform, the new integration offers joint customers access to Datahug’s relationship discovery and scoring capabilities within Gainsight’s Customer Success platform to surface even more aspects of customer health. Datahug removes the pain of CRM data entry by automatically capturing contact and activities from your inbox and calendar. It then provides big-data insights that are proven to increase win rates for both sales reps and managers. Gainsight’s Customer Success platform provides automated workflow to grow customer relationships and aggregates an ever-expanding set of data to deliver a holistic health score for each customer. This integrated solution enables companies like CallidusCloud, a leading provider of lead-to-money solutions, to use Datahug to measure how connected they are with customers and Gainsight to manage customer health. “Datahug has helped us identify our most engaged contacts, accounts, and most important opportunities and customers, and we use […]

1 December, 2015

Gainsight’s Summer Release Helps Companies Be Everywhere Their Customers Are

New Capabilities Empower Customer-Centric Enterprises Across Customer Success, Sales, and Support Mountain View, California, August 28, 2014  – Gainsight, the leading Customer Success solution, today unveiled the Summer Release of its platform with new capabilities that enable enterprises such as Adobe Echosign, Angie’s List, and BMC Software to deliver success everywhere and anywhere their customers are. Keystone capabilities include a centralized Cockpit for CSMs to prioritize customer touches, native Service Cloud integration for service agents to close tickets faster, and a drag-and-drop Rules Builder to orchestrate success automation across the entire customer lifecycle. To further help enterprises starting Customer Success transformations, Gainsight hosted yesterday the first-ever virtual workshop called PulseCheck 2014 for well over 1500 Customer Success practitioners. “After more than a century of providing the basic framework for marketers to think about customer engagement, the funnel [now] fails to represent the far more complex landscape,” wrote Cory Munchbach in a report entitled “The Customer Life Cycle: A Blueprint For Customer-Obsessed Enterprises”, by Forrester Research Inc, April 14, 2014. “The [new] customer life cycle puts the customer’s perspective at the center of the strategy and brings all business disciplines together to work in tandem to meet those needs.” New Gainsight Release Unifies Customer […]

1 December, 2015

Top Cloud Investors Bet $25M on Gainsight to Lead the Customer Success Industry

Series C Financing Round Led by Bessemer Venture Partners and Lightspeed Venture Partners MOUNTAIN VIEW, CA – October 9, 2014 – Gainsight, the Customer Success company, announced today that it has closed a $25 million Series C round in order to continue explosive growth and dominance as the trusted partner for driving Customer Success in B2B companies. Gainsight will use the funds to expand the R&D and execute on its vision for orchestrating new customer lifecycle in recurring revenue businesses. The latest round is a co-investment led by Bessemer Venture Partners, with participation from Lightspeed Venture Partners. Bessemer’s prolific cloud partner Byron Deeter will join Gainsight’s Board of Directors and Lightspeed’s Nakul Mandan will join as Board Observer. “The last several quarters have shown that Customer Success has gone from an early adopter trend to being a must-have in B2B businesses,” said Nick Mehta, CEO at Gainsight. “With Bessemer and Lightspeed joining our movement, we now have the validation of the most successful cloud investment teams in the world to establish Gainsight as the definitive technology leader for the Customer Success industry.” Partnership to Deliver SuccessBenchmark Reports: Gainsight is also partnering with Bessemer and McKinsey & Co’s SaaSRadar on a […]

1 December, 2015

Gainsight 2.0 Ushers In New Era of People-First Customer Success Technology

Key Executive Hires and Refreshed Branding Mark the Transition from Analytics-First to People-First Technology Suite MOUNTAIN VIEW, CA – October 9, 2014 – Gainsight, the Customer Success company, today announced a new era of Customer Success technology that goes beyond data or analytics to make Customer Success and Account Management teams the quarterbacks of customer relationship action. Enterprises such as Adobe Echosign, Angie’s List, and Bright Horizons quickly empower their success, sales, service, and marketing teams with proven playbooks and context to drive account growth and loyalty. Enhanced capabilities include a Matrix Intelligence Layer to recommend most effective actions for automated workflows in Customer Lifecycle Cockpit, expanded Sponsor Tracking to humanize customer relationships, and Smart Scores to reaffirm data intuition and ensure automation rules stay relevant. Gainsight also announced that it raised a $25 million Series C financing round led by Bessemer Venture Partners, with participation from Lightspeed Venture Partners, and the addition of key executive hires VP of Products Karl Rumelhart and VP of Sales Mike Schmidt. Rumelhart joins from VMware and Schmidt from Oracle to accelerate Gainsight’s product development and customer community. New Gainsight Customer Success Platform Amplifies Action Hinged on the 360° view of customer data aggregation […]

1 December, 2015

Gainsight Joins New Salesforce Analytics Cloud Ecosystem to Power Predictive Revenue Growth With Customer Success

Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights and take action instantly from any device San Francisco – Dreamforce 2014 – Oct. 13, 2014 – Gainsight, a Salesforce Ventures portfolio company, today announced it has joined the Salesforce Analytics Cloud ecosystem to pioneer predictive revenue growth with customer success by building intelligent account management workflow that integrates with existing technology investments. Gainsight for Analytics Cloud empowers companies to proactively deliver value across every milestone of the customer journey in order to grow the relationship. Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights and take action instantly from any device. With Gainsight for Analytics Cloud, companies receive seamless access to the sales, service, marketing and community data they need to analyze, visualize, and discover predictors of customer risk and opportunity, collaborate with other departments, and automate their account growth plans. Companies including Adobe, Marketo and Apttus are growing faster by powering their processes and predicting favorable outcomes with customer […]

1 December, 2015

Gainsight Announces Pulse 2015, the Customer Success Industry’s Flagship Conference

Over 2000 Customer Success Leaders Expected at San Francisco’s Pier 48 on May 12-13, 2015 Redwood City, CA  – Nov. 19, 2014 –  Gainsight, the Customer Success company, announced today plans for the third annual Pulse Conference 2015, to be held from May 12-13, 2015 at San Francisco’s historic Pier 48. Pulse is the largest gathering of the Customer Success industry; a two day event for leaders of global subscription businesses to learn and share best practices while networking with their peers in Customer Success. Last year, almost 1000 attendees packed out the venue in San Francisco as business luminary Malcolm Gladwell keynoted the historic event. Attendance is expected to double at next year’s Pulse 2015 as Gainsight today opened ticket sales at a reduced “Super Early Bird” rate of $695 through the end of the year. Gainsight also announced today that PulseLocal, a local networking community initiative of Customer Success leaders, has expanded to over 1000 members in 12 key cities around the United States and Canada. PulseLocal community members meet monthly to network, share their experiences, and develop great programs and relationships to lead their world in Customer Success. “Pulse has become so much more than an annual […]

1 December, 2015

Gainsight Unveils Cadence: The High-Velocity Implementation Approach for Enterprise Customer Success

Customers Now Benefit From a Proven Methodology for Realizing Immediate Value From Gainsight Redwood City, CA  – Dec. 5, 2014 –  Gainsight, the Customer Success company, today announced Gainsight Cadence, a prescriptive 11-step implementation methodology designed to drive immediate value from an investment in Gainsight’s industry-leading Customer Success technology. Refined from experience with hundreds of clients – from public enterprises like Adobe, BMC, and Workday with complex data and workflows to high-growth private companies like Gild, Intacct, and Marketo looking to scale their teams – Cadence offers the framework to ensure both technology and organizational transformation. This innovative approach focuses on driving incremental milestone achievement cross-functionally, delivering immediate value at every step of the journey. Along with Cadence, Gainsight is also announcing Success Express, the onsite workshop where even the most complex organizations can get value from Gainsight even faster – in just 4 days. Gainsight also announced today that Ovum, an independent industry analyst and advisory firm, has placed Gainsight on their list of emerging technologies to watch. Ovum’s “On the Radar” series highlights innovative ideas, products, or business models that enterprises of every industry need to consider for success in a changing world. The report is available for […]

1 December, 2015

Gainsight Launches Pulse Conference 2015 with Stellar Speaker Lineup

Moneyball Author Michael Lewis to Keynote the Customer Success Industry’s Largest Event Redwood City, CA – Jan. 20, 2015 – Gainsight, the Customer Success company, today announced the speaker lineup for the upcoming Pulse Conference 2015, the largest and best-attended event for the Customer Success industry. Announced last fall, Gainsight’s third annual Pulse conference is slated to attract over 2000 attendees from leading subscription businesses to share best practices for growing recurring revenue through Customer Success. Leading the speaker lineup is Michael Lewis, best-selling author of Moneyball, The Big Short, and Liar’s Poker. Lewis brings a historical perspective on how companies can leverage data and analytics to create a winning advantage in driving business outcomes. Within the Moneyball narrative, the outcomes translate into hits and wins. For subscription businesses, the outcomes represent increased renewals, better customer advocacy, and exponential growth in recurring revenue. Past keynotes have included authors Geoffrey Moore and Malcolm Gladwell. Lewis will be joined at Pulse by over 100 speakers from leading recurring revenue businesses. Today, Gainsight announces more than twenty speakers, including: Dan Levin, Chief Operating Officer at Box Keith Krach, Chief Executive Officer at DocuSign Tien Tzuo, Chief Executive Officer at Zuora Parker Conrad, Chief […]

1 December, 2015

Gainsight Grows 357% as Customer Success Technology Goes Mainstream

Dozens of Leading Enterprises Choose Gainsight Platform to Drive Retention and Upsell REDWOOD CITY, CA – February 5, 2015 – Gainsight, the Customer Success company, today announced several marquee enterprise customers, which have contributed to the company’s 357% year-over-year growth. This rapid expansion of the company’s revenues — 4.5x growth over Q4 2013 — has further accelerated Gainsight’s position as the industry leader in the Customer Success software category. New customers include AppNeta, Box, Glassdoor, LiveIntent, MobileIron, OpenDNS, Return Path, and SurveyMonkey. The investment made by this esteemed customer line-up has proven that Customer Success — the proactive strategy to drive product adoption and customer health that ensures renewals, upsells, and cross-sell — is a key growth priority for enterprise companies in 2015, and Gainsight is the partner of choice for influencing that growth. The Case for Customer Success Gainsight’s customers have validated the value they receive from the platform by increasing their technology investment, renewing contracts, and licensing more products. To underscore this point, Gainsight also announced a 134% net renewal rate in FY 2014, delivering on its promise of true thought leadership in Customer Success. “For subscription-based companies, the duration of the customer relationship has an economic impact […]

1 December, 2015

Gainsight Launches CoPilot, the First Automated Communications Product for Customer Success

Redwood City, CA – May 6, 2015 – Gainsight™, the Customer Success company, today announced the release of Gainsight CoPilot, a breakthrough product that enables Customer Success Managers (CSMs) to communicate and engage with their customers more effectively at scale, resulting in greater adoption, renewals, and growth. Customer Success teams are measured by their ability to drive retention and add-on sales of a product or service, which requires active communications with customers. However, Customer Success teams face the challenge of scaling their touchpoints with a growing list of customers while resources and time stay constant. Until now, Customer Success Management products like Gainsight Customer Success Platform have been able to highlight risk and opportunity in accounts to drive suggested actions (Playbooks) by CSMs. However, the actual outreach itself was still manual calls and emails. This meant CSM teams could only stay on top of their largest clients’ needs and were forced to rely on their marketing counterparts to handle customer communications. Gainsight believes that broad-based marketing communications should come from marketing and continues to integrate with Marketo, Eloqua, Hubspot and other Marketing Automation solutions to facilitate this. However, innovative Customer Success teams are complementing marketing campaigns to customers with targeted, […]

1 December, 2015

Gainsight Reveals New Enterprise Customers and Partners at Pulse Conference 2015

Advanced Administrator Training Also Announced to Drive Best Practices and Product Adoption across the Growing Customer Base SAN FRANCISCO, CA, May 12, 2015 — Gainsight(TM), the Customer Success company, today announced the addition of several new enterprise customers to its growing portfolio, including Cornerstone OnDemand, Cvent and Infor, and new partnerships with consulting firms including Bluewolf and Waterstone Management Group. These partnerships will accelerate the adoption of Gainsight’s Customer Success Platform, which offers function-specific best practices for building and scaling a Customer Success team. The announcement was made at Pulse Conference 2015 in San Francisco, the largest conference for the Customer Success community, with more than 2,000 attendees. “We continue to evolve our global client success strategy with a focus on product adoption, client engagement, and overall client satisfaction,” said Chris Stewart, VP Global Client Success and Enablement at Cornerstone OnDemand. “Gainsight will give our Client Success Managers (CSMs), sales, and support teams more powerful insights and relationship management tools to allow them to focus less on the administration involved in understanding client health and more on relationships, helping our clients unlock the value of the Cornerstone OnDemand solution.” “In the quest to maximize revenues and create lifelong customers, leading enterprise […]

1 December, 2015

Gainsight Announces 2015 Most Innovative Companies in Customer Success Awards at Pulse Conference 2015

Momentum From Pulse Drives New Opportunities for Customer Success Professionals SAN FRANCISCO, CA — May 13, 2015) – Gainsight™, the Customer Success company, today announced the winners of its 2015 Most Innovative Companies in Customer Success Awards. The annual awards honor companies that have differentiated their brands through unique, bold approaches to Customer Success. Gainsight selected what it views as the industry’s best in two categories — Pureplay SaaS and Diversified Tech. “This has been a breakout year for Customer Success, and each of the 2015 winners played a pivotal role in showcasing what CS can do for a business,” said Dan Steinman, Chief Customer Officer at Gainsight. “These companies have established and maintained a strong competitive advantage, despite stiff competition within their respective sectors, because of the ways in which they stepped up for their customers. Additionally, this year’s winners have championed the discussion of how to scale Customer Success teams in ways that benefit our entire community.” The prestigious list of winners in the Pureplay SaaS category, designated as companies who deliver their products online as a service, are: Box, BrightEdge, Clarizen, OpenDNS, and Workday. “Clarizen has made a significant investment in delivering a white glove experience for […]

1 December, 2015

Gainsight™ Ranks No. 48 on the 2015 Inc. 500 with Three-Year Sales Growth of 5314%

Leading Customer Success Company Announces 200 Customers, 200 Employees and 220% Q2 Net Renewal Rate REDWOOD CITY, CA – August 12, 2015 – Inc. magazine today ranked Gainsight™, the leading Customer Success Company, NO. 48 on its 34th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Companies such as Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow, and many other well-known names gained early exposure as members of the Inc. 500. The recognition comes on the heels of a record Q2 FY2016 for Gainsight, having crossed the 200 customer milestone. The sales momentum is validation that the largest and most recognizable companies in the world are building a dedicated Customer Success function and have invested in Gainsight as the partner-of-choice for delivering that success to their customers. Some of Gainsight’s newest customers announced today include EasyTaxi, Guidespark, HP, MongoDB, Nutanix, RingCentral, Rocket Fuel, Satmetrix, and TigerText. “We are blown away by this recognition from our friends at Inc. magazine, in big part as validation of our team’s hard work, but more than that, as a clear indication of what […]

1 December, 2015

Gainsight Announces New Functionality to Enable Customer Success Teams to Manage Complex Customer Relationships

Launch of Gainsight Success Plans and Relationships Helps Companies Execute High-Touch Customer Experience at Scale REDWOOD CITY, CA – September 11, 2015 – Gainsight™, the Customer Success company, today announced the release of two innovative products, Success Plans and Relationships, that enable Customer Success teams to align on their customers’ strategic goals and drive enduring growth of their relationship. Gainsight Success Plans is the first product designed to enable Customer Success teams to collaboratively develop, track, and realize strategic plans for their customers. The product allows for detailed planning and precision execution to keep valuable customers on track and growing across their lifecycle with a company. Gainsight Relationships is built for companies selling multiple products and services to the same customer and need a way to manage the different relationships. Customer Success teams can now model and manage multivariable customer relationships with ease.“Customer Success teams are constantly juggling priorities, but at the strategic level, are ever in pursuit of becoming trusted advisors to their customers,” said Karl Rumelhart, VP Products at Gainsight. “With the release of Gainsight Success Plans and Relationships, Customer Success teams can now document and manage against the outcomes that their customers hope to achieve with their […]

1 December, 2015

Gainsight Raises $50 Million to Turbocharge the Global Customer Success Movement

Series D Financing Round Led by Insight Venture Partners on News of Gainsight’s 3.5x YoY GrowthREDWOOD CITY, CA – November 12, 2015 – Gainsight™, the Customer Success company, announced today that it has closed a $50 million Series D round led by private equity and venture capital firm Insight Venture Partners. Insight has raised more than $13B and invested in more than 250+ growth-stage software, internet and data-services companies. Insight joins a superstar roster of investors including Battery Ventures, Bain Capital Ventures, Bessemer Venture Partners, Salesforce Ventures, Summit Partners, and Lightspeed Venture Partners, all who believe in Customer Success Management as the next great category of enterprise software. The B2B world is going through massive disruption, as we are seeing with companies like Uber and Airbnb in B2C. With business models like software-as-a-service, cloud computing, pay-for-performance advertising and on-demand services, customers have more choice than ever and only pay when they get value. But as the cautionary tale of the music industry shows, just because customers benefit doesn’t necessarily mean that businesses flourish. According to leading technology research organization TSIA, the 50 largest technology companies have seen product revenue shrink 33% in the last 4 years.  By contrast, new B2B […]

1 December, 2015

Gainsight Announces Pulse 2016, The Largest Customer Success Conference on Earth

Early Registration Now Open for May 10-12, 2016 as the Popular Conference Series Moves to OaklandREDWOOD CITY, CA – December 1, 2015 – Gainsight™, the Customer Success company, announced today plans for its fourth annual Pulse Conference 2016, to be held from May 10-12, 2016 at the Oakland Convention Center in Oakland, CA. Pulse is the largest industry gathering of Customer Success professionals focused on enabling leading businesses to achieve financial success by driving success for customers. Previous keynote speakers have included business luminaries such as Geoffrey Moore, Malcolm Gladwell, and Michael Lewis. In its first three years in market, Pulse has quickly become the destination conference for the Customer Success industry with an incredible attendance growth of 580% from 300 attendees in its first year to over 2,000 in May of 2015. The inaugural conference in London, held this past October, drew almost 500 attendees from the Customer Success community in Europe. The popular conference series is a key area of investment for Gainsight, who recently announced $50M of Series D financing led by Insight Venture Partners. “We’re thrilled that Pulse Conference has become the biggest Customer Success conference in the world, not as an indicator of a successful […]

1 December, 2015

Inc. Fastest-growing Private Companies in America

Gainsight ranked #48 in Inc. Magazines’s list of the Fastest-growing Private Companies in America. “Inc. magazine ranked Gainsight™, the leading Customer Success Company, NO. 48 on its 34th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Companies such as Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow, and many other well-known names gained early exposure as members of the Inc. 500.” Read more here. 

12 August, 2015

Welcome to the Predictive Enterprise

At any given moment within your organization, hundreds, perhaps even thousands of critical decisions are being made.

15 January, 2015

Top Technology Companies to Work For

Gainsight was named one of the Top Technology Companies to Work For by Great Rated™ and Fortune Magazine.  “Customer success software firm Gainsight has no problem retaining its own employees. Founded in 2009, the fast-growing startup offers unlimited time off and no emails on Saturday (unless it’s a business emergency). Employees are also known to burst into song, battle with Nerf guns, and draw at a coloring station. These moments manifest one of the firm’s core values: childlike joy.  An overwhelming 97 percent of employees, say they often or almost always experience a free and transparent exchange of ideas and information within the organization. Says one employee: “We love childlike joy, and it shows every day when we work. Whether it’s Ping Pong or a Nerf gun fight, we are always having fun.” Read more here 

8 October, 2014

Forbes List of America’s Most Promising Companies

Gainsight was ranked #63 in Forbes Magazine’s list of America’s Most Promising Companies. The list recognized the top 100 companies that possessed high growth, a strong management team and investors, market size and notable customers and partners.

24 January, 2014

Best In Biz – Executive of the Year

Nick Mehta, Gainsight CEO, Honored in Best in Biz Awards 2013 Gainsight, the leading Customer Success Management solution, today announced that CEO, Nick Mehta has been named a silver winner for Executive of the Year in Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts. Mehta joined Gainsight as CEO in February 2013. Within the first few months of his tenure he led the company’s re-branding from JBara Software to Gainsight, took the company through a successful Series A funding round and spearheaded the launch of the industry’s first-ever conference devoted to customer success, Pulse 2013. Read more here.   

20 November, 2013

Venture capital deals

Gainsight, a Mountain View, Calif.-based provider of customer success management solutions, has raised $20 million in Series B funding from Summit Partners and return backer Battery Ventures

6 November, 2013

Follow our social accounts to stay up-to-date with all Gainsight news to come. We’re doing big things and you won’t want to miss it!