Press ReleaseJune 19, 2018
Code42 Recognized by Gainsight™ for Customer Success Excellence Image

Code42 Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success

[San Mateo, CA – June 19, 2018] –  Gainsight™, the Customer Success company, honored Code42 with the Stellar Customer Success Manager (CSM) Sally award at Pulse 2018, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, California.

The award was presented to Code42’s Customer Success Manager, CJ Erickson, by Will Robins, Gainsight’s director of customer marketing. Erickson received the award on behalf of Code42 for his excellence in onboarding and training Code42 teammates using the Gainsight platform and being an active member of the customer success community.  

“On behalf of Code42, I am truly honored to accept this award,” said Erickson. “This would not be possible without the amazing team both at Code42 and Gainsight. By using a tool like Gainsight, Code42 and our customers are able to forge even more successful partnerships.”

“We congratulate and celebrate Code42 for maximizing its use of the Gainsight Customer Success platform,” said Nick Mehta, chief executive officer at Gainsight. “The company has built a high-quality, integrated customer success program that’s delivering meaningful impact to Code42’s operations. We are thrilled to be part of their journey and see these results.”

About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.

About Code42: Code42, a leading provider of information security solutions, secures the ideas of more than 50,000 organizations worldwide, including the most recognized brands in business and education. Because Code42 collects and indexes every version of every file, the company offers security, legal and IT teams total visibility and recovery of data – wherever it lives and moves. With real-time alerts and forensics, these teams can easily detect, investigate and rapidly recover from any data incident, such as ransomware, lost or stolen devices, and insider threats. Supported by a global state-of-the-art cloud infrastructure, the Code42 platform safeguards hundreds of petabytes of data and helps organizations comply with evolving regulatory requirements. Founded in 2001, the company is headquartered in Minneapolis, Minnesota, and backed by Accel Partners, JMI Equity, NEA and Split Rock Partners. For more information, visit code42.com.

About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.

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