The Vista partnership will accelerate momentum of the Customer Success movement
San Francisco, CA – November 30, 2020 – Gainsight, the Customer Success company, today announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses.
Gainsight and Vista will partner to further accelerate the Customer Success movement and growth in the Customer Success profession. Recognized as the market and thought leader for Customer Success software, Gainsight empowers hundreds of customer-focused businesses to deliver positive outcomes and exceptional experiences to their customers every day by enabling enterprises to successfully on-board, retain and expand their customer base.
“We learned about Vista because many of their portfolio companies are Gainsight customers and we saw how they partner with leading enterprise software businesses to accelerate success,” said Nick Mehta, CEO of Gainsight. “Reaching unicorn status and working with Vista is validation of how far the Customer Success community has come over the last seven years and how important our work is to the growth and financial strength of some of the world’s leading businesses. I couldn’t be more excited to partner with the Vista team to drive more innovation, more impact and continued success for the community as a whole.”
“As an enabler of both customer and business success, we see tremendous opportunity for Gainsight to further expand its footprint and customer base,” said Monti Saroya, co-head of the Vista Flagship Fund and Senior Managing Director. “We are excited to partner with the Gainsight team in its next phase of growth, helping the company to expand the category it has created and deliver even more solutions that drive retention and growth to businesses across the globe.”
With Vista, Gainsight will continue to provide its customers with best-in-class software solutions, customer service and Customer Success thought leadership while expanding its product portfolio, its customer base and its geographic footprint.
“Across our portfolio of over 65 software companies, Vista has witnessed firsthand the outsized impact that a commitment to customer success can have on a company’s performance,” said John Stalder, Managing Director at Vista Equity Partners. “Together with Nick and the excellent leadership team at Gainsight, we look forward to accelerating the adoption of Gainsight products and business models that prioritize customer experience and satisfaction.”
Qatalyst Partners served as financial advisor and Wilson Sonsini Goodrich & Rosati acted as legal counsel to Gainsight. Kirkland & Ellis LLP served as legal counsel to Vista.
Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns, and efficiently ramping up engagement efforts. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, and customer data, that together enable businesses to put the customer at the center of everything they do. Learn how leading companies like GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.
About Vista Equity Partners
Vista is a leading global investment firm with more than $73 billion in assets under management as of September 30, 2020. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, credit, public equity and permanent capital strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista’s investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future – a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn, @Vista Equity Partners, and on Twitter, @Vista_Equity.
Vista Equity Partners