Press ReleaseNews and PressNovember 3, 2017
Gainsight Announces Sally Award Winners for Customer Success at Pulse 2017 Image

Gainsight Announces Sally Award Winners for Customer Success at Pulse 2017

Winners include Blackbaud, Angie’s List, Red Hat, Concur, Alfresco, IBM

OAKLAND, CA, May 15, 2017 /PRNewswire/ -- Gainsight™, the Customer Success company announced last week the winners of the prestigious Sally awards. The Sally’s are awarded to organizations that have demonstrated excellence, efficiency, innovation, and advocacy in Customer Success.

“The Sally Awards aren’t given—they’re earned. Winning one means your company is transformationally and cross-functionally aligned around positive customer outcomes,” said Gainsight CEO Nick Mehta.

While some of the awards are based on Gainsight usage data, others are open for nominations and go through a rigorous selection process. The awards were given out to winners at Pulse 2017.

“This is a wonderful recognition and we’re beyond proud of our Customer Success team!” said Dorie Wallace and Esther Pomelo-Fowler, Blackbaud’s Vice Presidents of Customer Success, on winning the Customer Success Excellence Award.

"Angie’s List is delighted to be recognized for Excellence in Customer Success.” said Esther Friend, VP of Sales Operations and Transformation at Angie’s List. “As part of our ongoing enhancements to how we communicate with our Service Providers and support them throughout their journey, we have defined success plans and key customer milestones. We are capturing our customers’ goals and important attributes about their business during our touch points throughout their lifecycles to guide them and to optimize their use of Angie’s List’s home services platform that connects Service Providers with Consumers.”

“We’re very honored to win Alfresco’s first Sally Award.” said Dan Malavich, Alfresco’s Global Director of Customer Relations. “Gainsight has driven strong results and has become a critical component of Customer Success at Alfresco. It is nice to have our results recognized by Gainsight, a true thought leader in the Customer Success space.”

The list of winners this year includes Blackbaud and Angie’s List for Customer Success Excellence. The complete list of winners:

Award Name Description Winner
Customer Success Excellence Efficiency, Innovation & Excellence in CS Blackbaud
Customer Success Excellence Efficiency, Innovation & Excellence in CS Angie's List
ROI Champion Outstanding Return on Investment in Customer Success HubSpot
Transformers Transformative Application of Gainsight Alfresco
Ant Colony Best Cross-functional Use WP Engine
Ant Colony Best Cross-functional Use Resultados Digitais
Laybrinth Best Relationships User BoomTown!
Success For All Top Success Plan User Dynatrace
Liftoff Most Creative Internal Launch Announcement Concur
The A-Team Stellar and Well-rounded Customer Success Team Informatica
Point Guard Stellar Gainsight Admin Renee House, Genesys
Point Guard Stellar Gainsight Admin Brandon Beall, Cvent
Point Guard Stellar Gainsight Admin Samantha Braastad, SPS Commerce
The Quarterback Stellar CSM Manager Benjamin Michael, JAMF
Chief Engaged Officer Most Engaged CS Executive Jon Herstein, Box
Cupid Top Advocate for Gainsight Katie Hingle, Adobe
The Altruist Most Community Points Jeff Kirkpatrick
The Whistleblower Most Product Bugs Identified Andrew Cummins, InContact
The Graduate Most Customer Success University Courses Completed Rish Singh, Sailpoint
PulseLocal Champion Outstanding Advocate of CS Through Pulse Local Chapters Matt Lind, Spredfast
You Rule! Top Rules Engine User IBM
Top Gun Top CoPilot User Red Hat
The Promoter Top Survey User PowerDMS

About the Sallys

The Sally Awards represent the pinnacle of recognition within the Customer Success industry. Revealed each year at Pulse, the Customer Success Network Conference, previous recipients include Apttus, RedHat, Cisco, and Blackline. Sally Award Winners are companies that achieve exceptional success and innovation in customer retention, expansion, satisfaction, and advocacy.

About Pulse

Pulse is the definitive conference in the Customer Success and Customer Experience industries. With more than 4,000 attendees in 2017, it is the largest event in the field, drawing professionals from all roles, sectors, and marketplaces in the subscription economy. This year’s sponsors included ServiceSource, Service Rocket, Salesforce, Accenture, UserIQ, G2Crowd, TSIA, and many more. Box CEO Aaron Levie, bestselling author Gretchen Rubin, and DocuSign Chairman Keith Krach were among the speakers.

About Gainsight

Gainsight is the Customer Success company. Our best-in-class software platform helps your business grow faster by cutting churn, driving upsell, and fueling customer advocacy. With our product and data-based best practices, you'll communicate with customers more effectively, anticipate risk proactively, and transform your company around your customers' outcomes. Gainsight provides a 360-degree view of customers across Customer Success, Sales, Marketing, your executive team, and Product Management. Learn how leading companies like Adobe, Box, DocuSign, HP, Glassdoor, Marketo, and Workday use Gainsight to increase retention with provable results at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

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Media Contact
Gainsight
Mike Moeller
(310) 926-1516
mmoeller@gainsight.com