Company Announces Chief Customer Officer Dan Steinman Will Lead Gainsight Expansion Efforts into Europe
REDWOOD CITY, CA – August 24, 2016 – Gainsight™, the Customer Success company, was recognized by Forbes Contributor Louis Columbus last week as one of the Best Enterprise Software Startups To Work For in 2016. The recognition is the result of analysis completed with publicly available Crunchbase and Glassdoor data, and concluded the following:
- Of eligible enterprise software startups, Gainsight was one of only two companies with 100% ratings in percentage of employees who would recommend the company to a friend and percentage of employees who approve of the CEO.
- Gainsight, along with aPriori Technologies, received the highest cumulative rankings in this analysis. 39% of the top 100 enterprise startups are in the Bay Area, 12% are in the Boston and 7% in New York City.
- Gainsight’s Nick Mehta was the highest-ranking CEO alongside Stephanie Feraday of aPriori, Orion Hindawi of Tanium, Cedric Bru of Taulia, Marc Heyneker of Revinate, Greg Stock of Zenoss and Alex Shootman of Workfront.
This recognition comes on the heels of Pulse 2016, the industry conference for the Customer Success community hosted by Gainsight this past May. Over 3200 attendees gathered in Oakland for the fourth annual event, which saw an increase in attendance of 56.9% YoY with a 55.83% NPS (up 10 points YoY).
“Culture is something that we talk a lot about at Gainsight — but rarely do you get the opportunity to see the quantified impact of employee success,” said Nick Mehta, CEO at Gainsight. “We are humbled by this recognition and what it means for our employees and their families. Gainsight is a great place for me to work too, and I’m truly thrilled to come into the office every day.”
Using data from Crunchbase, Columbus narrowed the field of companies to include only enterprise software startups. Companies acquired, closed, or exited via Initial Public Offerings were excluded. The list was further narrowed to companies with at least one round of funding. Finally, only the top 100 best-funded enterprise software startups were analyzed.
To calculate the best companies to work for, Columbus determined the percentage of employees who would recommend each of the 100 companies to a friend and the percentage of employees who approve of the CEO. To account for fake reviews, only companies with at least 15 reviews from active employees were ranked. (That 15-review threshold was based on statistical analysis from a previous study). This spreadsheet shows the results of the analysis.
Gainsight Announces Expansion to Europe
Gainsight also announced today a market expansion effort to Europe — with its Chief Customer Officer, Dan Steinman, moving to London this September to carry the torch from the company’s operations in the Americas. Once an office has been opened, the location will be Gainsight’s first in Europe and sixth overall, joining Redwood City, St. Louis, Phoenix, Hyderabad, and Bengaluru.
As a Customer Success pioneer and co-author of the definitive book on the subject, Steinman is uniquely positioned to add his considerable experience to the community of Customer Success professionals in Europe.
“It’s a great adventure for me personally,” said Dan Steinman, Chief Customer Officer at Gainsight. “I’m actually more excited about what I can learn from the brilliant Customer Success people I’ve met in Europe than what they might learn from me.”
The Customer Success movement is flourishing in Europe. Last year at the inaugural Pulse Europe conference, over 450 executives in Customer Success gathered to share best practices unique to the context of subscription businesses in EMEA. Europe’s largest Customer Success conference is set to return this year and more than double in size with over 1000 members of the Customer Success community in attendance.
“I’m so excited to welcome Gainsight to Europe,” said Martine Niermans, Chief Customer Officer at Bynder. “EMEA offers so many unique opportunities for Customer Success. Gainsight has a proven track record of bringing innovative solutions to new challenges.”
You can read more about Gainsight’s approach to the European market in a reflection blog post by Dan Steinman available here.
For More Information:
Learn more about Pulse Europe 2016: https://www.gainsight.com/pulse/europe/
Hear from Gainsight’s customers: https://www.gainsight.com/customers/
Join Gainsight’s growing team: https://www.gainsight.com/careers/
Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Box, DocuSign, HP, Marketo, Nutanix and Workday use Gainsight to help their customers succeed at www.gainsight.com.
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