Press ReleaseAugust 9, 2018
Gainsight™ Recognizes SailPoint for Customer Success Excellence Image

Gainsight™ Recognizes SailPoint for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 - The Industry Conference for Customer Success

[San Mateo, CA - May 29, 2018] –  Gainsight™, the Customer Success company, honored SailPoint  with the Sally award for excellence in 360 Customer View. The leader in enterprise identity governance was recognized for their use of the Gainsight platform to aggregate multiple sources of data into one view for the entire organization. SailPoint developed reports and dashboards on their company’s product lines to provide their organization with real time views of customer health, references, risk, sales opportunities and support escalations.

The award was given to the SailPoint team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.

“We are honored to be recognized for Excellence in Customer Success and are extremely proud of our Customer Success team at SailPoint,” said Meredith Blanchar, Vice President of Customer Success, SailPoint. “The Gainsight platform has been instrumental in helping us to grow and scale our Customer Success program, ensuring our valuable customers continue to receive the unparalleled level of support and attention they deserve.”

“We congratulate and celebrate SailPoint for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”

About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.

About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.

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