Press ReleaseOctober 10, 2018
Gainsight™ to Expand Customer Success Conference Series Worldwide; Announces Global Line-Up Image

Gainsight™ to Expand Customer Success Conference Series Worldwide; Announces Global Line-Up

Pulse Conferences Have Attracted Over 18 Thousand Attendees Signaling the Global Reach of Customer Success

[San Francisco - October 9, 2018] Gainsight™, the Customer Success company, today announced a series of new destinations for its Customer Success industry conference, Pulse. Throughout the 2018 fall season, the company will host Pulse events in key U.S. Customer Success communities; Boston, Chicago, and Austin, and international communities; London, England, and Sydney, Australia. Started in 2013 by Gainsight, the Pulse brand of programs has since welcomed over 18,000 attendees to its conferences, and has become universally accepted as the industry conference of record for the global Customer Success community.

Customer Success is becoming one of the world’s fastest-growing business practices. According to LinkedIn, Customer Success Manager jobs (CSM) have grown exponentially over the last five years; CSM is the fourth fastest growing job in the U.S., the sixth fastest growing job in India, and the number one emerging job in Australia. As a result of this growing trend, Gainsight has decided to expand Pulse, the well-known Customer Success industry conference, into new national and international markets where the profession is growing and businesses are adopting Customer Success practices. The conference aims to gather executives and professionals in post-sales and customer-facing roles to exchange best practices in building and managing Customer Success programs and consequently growing into successful recurring revenue businesses within their respective markets.

“Customer Success is gaining traction in almost every industrialized economy on the planet, and as more and more companies adopt recurring revenue business models, the need for standardization and best practices, community and advancement will become paramount in every major market on the globe,” said Anthony Kennada, Gainsight Chief Marketing Officer. “Our vision for Pulse is to connect this exciting global community together, and to localize the movement wherever the profession is practiced.”

Pulse is the annual destination for Customer Success professionals from all industries to share best practices, learn about new industry developments, network with peers, and celebrate being pioneers of the emerging profession. The events include educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies and experts on Customer Success.

International Events

Pulse Europe will be held on November 8 - 9, 2018 at the historic Olympia London. The fourth annual Pulse Europe conference will include speakers from leading companies like SAP Concur, Cisco, and Sage.

Confirmed speakers include:

  •  Claudia Belardo, International Customer Experience Director of SAP Concur.
  • Frederic Laziou, CEO of Tacton Systems.
  • Franziska Fleischer, Acting Leader Customer Success EMEA of Autodesk.
  • Alstair Wildman, Head of EMEA Customer Experience of Cisco.
  • Jonathan Harris, Global VP of Services and success of Sage.
  • Eleanor O’Neill, Chief Customer Experience Officer of Workshare.
  • JB Wood, President and CEO of TSIA.

Pulse APAC  will host the inaugural event on December 11 - 12, 2018 in Sydney, Australia.

U.S. Events:

For more information about Gainsight’s Pulse events, check out https://www.gainsight.com/pulse/.  

About Gainsight: Gainsight™ is the Customer Success platform helping businesses retain and grow customers. The industry-leading solution provides valuable customer insights and analytics through a centralized view of customer health, builds outcomes-driven customer journeys, and helps prove the impact of Customer Success organizations in business. Companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Adobe, Box, GE Digital and Workday use Gainsight to increase retention, expansion, and advocacy at www.gainsight.com.