Award Accepted On Stage at Pulse 2018 - The Industry Conference for Customer Success
[San Mateo, CA - June 6, 2018] – Gainsight™, the Customer Success company, honored InsightSquared with the Sally award for excellence in Adoption Management. The revenue intelligence solutions provider was recognized for their use of the Gainsight platform to drive adoption of their products or services. InsightSquared developed processes guiding customers to solutions specific to their business and use case and helping them deliver reports impactful to their organization.
The award was given to the InsightSquared team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.
"As an organization, we're very focused on helping our customers solve real business problems throughout their journey with InsightSquared," said Rachel Senker, Director of Implementation at InsightSquared. "Gainsight helps us operationalize our implementation and customer success programs so that we're able to move beyond technical configuration and training with customers, and focus on change management, adoption, and value. Gainsight also helps us easily replicate our most successful customer onboarding use cases and implement similar processes for new customers."
“We congratulate and celebrate InsightSquared for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About InsightSquared: InsightSquared helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company's solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, and conduct data-backed planning and analysis. For more information, visit www.insightsquared.com.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.