Press ReleaseAugust 9, 2018
Sprinklr Recognized by Gainsight™ for Customer Success Excellence Image

Sprinklr Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 - The Industry Conference for Customer Success

[San Mateo, CA - May 29, 2018] –  Gainsight™, the Customer Success company, honored Sprinklr with the Sally award for excellence in Outcomes Health. Sprinklr, the world’s leading Customer Experience Management (CXM) platform, was recognized for using the Gainsight platform to measure client results. Sprinklr developed a framework of engagement that measures a customer’s deployment, adoption and results achieved. Sprinklr’s scorecards are based on customer relationship, usage, propensity, breadth and depth to measure customers health and predict churn.

The award was given to the Sprinklr team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.

“We’re honored to be recognized by Gainsight for genuinely and passionately caring about the success of our customers,” said Colin Burns, Senior Director of Global Client Delight, Sprinklr. “Our Customer Success program provides the knowledge, tools and resources brands need to ensure their social strategy is optimized to its full potential. This award reinforces Sprinklr’s position as the leading company in the CXM industry – defining how brands can create more human, relevant experiences at every customer touchpoint.”

“We congratulate and celebrate Sprinklr for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”

About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.

About Sprinklr: Sprinklr’s mission is to help the world’s most loved brands create happy customers. We do this with the world’s first Customer Experience Management (CXM) platform, which enables one-to-one, human connections – at scale – across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world’s most valuable brands, including: Allstate, McDonald’s, Lenovo, Microsoft, Nike, Philips Lighting, Procter & Gamble, Samsung, Santander, SAP, Shell, Verizon, and Visa. Sprinklr’s partners include Accenture, Deloitte, IBM, Microsoft, and SAP. For more information, visit sprinklr.com or follow @sprinklr.

About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.

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Contacts: press@gainsight.com