Digital-Led User Engagements
Drive Positive User Behavior
Deliver contextual engagements that compel users to take the actions that drive value.
Communicate with targeted users across channels with in-app guides and email engagements powered by your product.
Drive adoption and expand use cases of your product with user guides, tooltips & walkthroughs triggered at key moments.
Surface the right content and support to your users across different areas of your product with unique Knowledge Center Bots
A Fitness Tracker For Your Product
Understand your users, product and opportunities to increase performance.
See product usage and insights with real-time data & session tracking – to the second.
Gain clairvoyance on your user’s journey, adoption patterns, areas of friction and drop-offs with powerful OOTB journey visualizations
Drill down and discover features that make an impact with detailed cohort, adoption, retention analysis and a powerful query builder.
Architecture & Instrumentation
Grow with Confidence
Launch new products. Introduce new channels. Rapidly expand your users and increase adoption.
The Gainsight PX architecture was designed to manage a high volume and velocity of events, similar to real-time banking.
Gain a complete picture by deploying Gainsight PX across all web-based, mobile and desktop applications.
Map your product instantly and achieve pure data-accuracy with our proprietary Product Tree and intelligent Auto-Suggest mode.
User Feedback & Sentiment
Collect Meaningful Feedback
Scale the feedback you collect across your entire user base.
Increase the amount of feedback you collect by delivering a multitude of survey types directly from your product.
Take your understanding of customer satisfaction with built-in NPS, Customer Effort Score, Ratings and Boolean surveys.
Gather direct input to guide your decisions through pointed multi-question surveys with open text options.
Limitless Across Applications
With Gainsight PX you can analyze and engage users across Web, Mobile, & Desktop apps.
Advanced Product Modeling
Map your product using parent-child relationships, independent of feature naming conventions & URLs
Extreme Data Accuracy
Intelligent auto-suggestions eliminates data redundancies found by using alternative solutions that require manual work.
Deeper Product Analytics
Compare cohorts and drill down into-feature level retention analysis all in real-time.
More Control over Engagements
Our built-in nurturing and throttling rules keeps you in control and helps you prioritize engagements.
World Class Security Measures
Gainsight PX meets all the requirements your security and compliance teams have.