Product Experience Software

Drive Growth Through Your Product From Acquisition Through Expansion

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Gainsight Product Experience illustration

Trusted by leading product teams worldwide

Image demonstrates the discovery of user drop-offs in the user journey

Advanced Product Analytics

Data-driven roadmap prioritization to increase user engagement

Autonomous feature instrumentation to reveal the best opportunities for growth
Path and funnel analysis to shadow user behavior, identify friction points and mitigate adoption risk
Native integrations with CS and CRM to tie product investments to bookings, retention, expansion

Native Omni-Channel Engagement

Scaling onboarding and driving product adoption

Easy editing for in-app engagements and onboarding checklists to scale time-to-value
Native email campaigns to accelerate user activation and increase release awareness
Advanced throttling and prioritization to avoid user fatigue and maximize engagement

Closed-Loop Feedback

Broader user input and immediate action on feedback

In-app surveys with intelligent targeting to collect user feedback at scale
CES (Customer Effort Score) surveys to measure feature usability
CSAT and NPS surveys to focus advocacy programs and risk mitigation programs

Up-to-the Second Data

Better decisions and rapid iteration

Data-freshness measured in seconds to avoid loss of productivity
Advanced segmentation to drive personalized engagement without degrading performance
Zero performance impact tracking billions of events per day

SaaS, Mobile, Desktop

Single view of your entire portfolio regardless of runtime

Support for multiple runtimes, including Native iOS, Android, ReactNative, and Windows-desktop
Deep product usage telemetry that drastically reduces Time-to-Resolution (TTR)
Native C# and Java SDKs for custom desktop apps

Don't Just Take Our Word for It

Best Practices for Effective Product Experiences in 2023

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