Gainsight PX is an extensible and secure platform capable of supporting your needs today and in the future.

Extensible Data Model

All objects within Gainsight PX can be extended allowing you to decorate accounts, users, leads, and user behaviors.

By enriching feature usage with global context or custom attributes you can create custom reports to answer the tough product usage questions.

Security

Gainsight PX runs and stores data on Google Cloud Platform and follows Google’s best practices for security of our product and services. As a result, all the benefits of Google’s technology and security practices are passed through to our customers. Google is SOC 2, SOC 3, ISO 27001, FISMA, and PCI compliant, and Google completes multiple independent security audits annually.


All application data collected by Gainsight PX is transmitted over SSL, encrypted to keep data private and secure. Gainsight PX logically isolates each customer’s data from that of other customers and users, even when it’s stored on the same physical server. Gainsight PX offers HMAC validation and user level access controls and is GDPR compliant.

Marketo

Pull lead and campaign data into Gainsight PX to personalize their product experience. Push user product activities into Marketo to enhance your lead score.

Pardot

Enhance your lead score by pushing in user product activities into Pardot. Pull lead and campaign data into Gainsight PX to personalize their product experience.

Salesforce

Pull your account, opportunity, and contact data into Gainsight PX to analyze products impact on revenue and personalize your product experience for different personas and customer segments. Provide sales with visibility into trial account usage and trigger offline actions and workflows based on product activities.

Microsoft Dynamics

Provide sales with visibility into a lead’s trial usage and trigger offline actions and workflows based on key product activities. Analyze your products impact on revenue by pulling account, opportunity, and contact data into Gainsight PX and personalize your product experience for different personas and customer segments.

Zendesk

Give your support team the product information they need to resolve customer issues faster. With Gainsight PX for Zendesk your support team can see all the product activities a user has performed while reviewing a ticket.

Slack

Democratize your product data and push critical events into designated slack channels. Alert success teams when survey responses require immediate action.

Segment

Easily install the Gainsight PX tag without coding with Segment. Gainsight PX is a destination for all product events collected using segment.

CaliberMind

Keep all your customer systems of record in sync across product, marketing, and sales. Append user and company data in Gainsight PX to personalize your product experience for different personas and customer segments.

Dell Boomi

Connect Gainsight PX with any other SaaS application to trigger workflows and actions based on product data. Create and execute business logic to keep your customer systems of record in sync.

Logos

POWERFUL ALONE, BUT EVEN BETTER TOGETHER

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value.

Gainsight PX helps your team deliver superior product experiences while Gainsight’s customer success platform helps to ensure customers are receiving business value from the product. They’re powerful alone, but even better together in terms of driving customer growth.

See how Gainsight PX can drive product-led growth for your company. Schedule a demo of our product experience platform today!

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