Bizzabo’s Customer Experience Strategy: Creating Economies of Scale

Speakers: Ben Anthonisz, Remco Devries

Session Abstract

Well-defined experiences are what keeps people coming back for more, especially in crowded verticals like SaaS & B2B Software. Your customers have a choice, and there are 100’s of tools that do something similar to yours. So, how do you define a Customer Experience that keeps them coming back? Join us as we explore how Bizzabo leverages its customer community as a central destination to scale Customer Success and learn how they tie the community into other platforms and Gainsight to gain a more holistic, data-driven view on Customer Experience.