Building O2: Lessons Learned Creating Gainsight’s Value Realization Program (Gainsight on Gainsight)

Speakers: Tyler McNally

Session Abstract

In this session, VP of Client Experience Tyler McNally will share how we designed Gainsight’s Value Realization Program – O2 – based on our past approaches, industry best practices, and some of our most innovative and successful customers. In addition, he will share insight into:
• Why value realization needs to be a key motion for every subscription business
• The top elements that every team needs to get right
• Tips for how businesses can get started building and deploying a value realization program

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