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Drive to Thrive: How CS Ops Enables a High Performance Strategy

Speakers: Jean Nairon, Johannes Loeffler

Session Abstract

Delivering Operations ROI for Customer Success is critical to any successful team. At PTC, we’ve tied the success of our CS Ops team directly to the success of our CS team.

In this session, learn how PTC measures the success of our operations team and the role they play in driving our Customer Success strategy. Specifically, you will walk away with some practical metrics for measuring the effectiveness of Operations initiatives and tips for ensuring that they align to business needs.

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