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End-To-End Outcomes: Strategies for Delivering Value Throughout the Entire Customer Journey

Speakers: Jeremy Evans, Paul Brook, Manjula Talreja, Ross Fulton

Session Abstract

In today’s customer-centric world, delivering value to your customers across their entire lifecycle is absolutely critical to retaining them and driving revenue growth. In this panel, we’ll hear from leaders at HashiCorp, PagerDuty and Zuora on how they ensure their customers are realizing the business outcomes they demand at every stage. They’ll discuss how businesses can:
• More effectively understand their customers’ needs and expectations at different stages of the journey
• Define a playbook to proactively deliver value at each stage
• Measure and demonstrate the impact of their team to drive retention and growth in their customer base