First Comes Success Then Comes Hypergrowth! An IBM Story of Scaling Customer Success

Speakers: Janine Sneed

Session Abstract

Completing a large-scale rollout of Customer Success doesn’t have to be complex. With the right people, process and practice, driving operational scale across large teams or organizations can be simple. Join this session to hear from Janine Sneed, Vice President of Customer Success at IBM on her approach to simplifyying and streamlining the rollout of Customer Success software to over 1,000 CSMs in order to power IBM’s hypergrowth.