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From On-Prem to the Cloud. How Customer Success has Been Adapted and Adopted

Speakers: Maria Funkhouser, Erika Cowen, Meenu Agarwal, Joshua Weber

Session Abstract

As companies make the shift to a cloud model, they’re faced with taking on another transformation – shifting from reactive, support-focused interactions with customers to a more proactive engagement model that ensures customers renew and grow. Enter Customer Success.

On this panel, companies who have recently made this transition will discuss the importance of customer success for businesses who are shifting to cloud or recurring revenue models, and their key lessons learned to make this transition as smooth as possible.