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Is the Time Right for AI in Customer Success?

Speakers: Bryan Plaster, Dan Steinman

Session Abstract

Today’s CSMs have to handle thousands of conversations, hundreds of thousands of data points and are also on the hook for upsells and renewals. At the same time, the demand for Customer Success has never been higher. How do you stop Customer Success Managers from burning out and empower leaders to hire and train a successful team? This session will dive into these topics and cover how AI may supercharge your Customer Success team and be the missing piece of the puzzle for protecting and growing revenue.

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