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NDR: Key Benchmarks at $50M, $200M, $1B ARR

Speakers: Dave Kellogg

Session Abstract

Net Dollar Retention (NDR) is quickly becoming the “North Star” metric for recurring revenue businesses when measuring the impact of Customer Success and the value of the business overall. But what’s the good of measuring NDR without understanding what it means and how to compare it to industry benchmarks? In this session, expert Dave Kellogg will do a quick review of NDR as compared to previous customer valuation metrics, examine NDR in a world of both annual subscription and consumption-based pricing, and discuss how NDR changes as a business scales from startup to $50M to $200M to $1B+ in revenues.

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