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Pooled CSM Model and 1:Many Power Combinations (Pulse Unplugged)

Speakers: Erika Tornice, Mary Poppen

Session Abstract

As the business scales we always face challenges balancing resources to deliver the highest impact to Customers in the most efficient way. In this session we’ll discuss different ways to leverage CSM proactive approach in a pooled model focused on outcomes combined with 1:many targeted sessions.