Start with a Plan and Execute: How to Establish CS with Sales

Speakers: Amanda Reynolds, Chris Conant, Christine Friscic

Session Abstract

Having algined Sales and CS teams is imperative in setting the tone of the customer journey. During this session, panel will tackle different approaches to align sales and customer success teams around the customer in order to power growth within their base. Topics that will be discussed are: How sales and CS can align to ensure a successful handoff, Collaborating around customer objectives to deliver value and demonstrate impact, Driving renewals and expansions through better alignment.