The Key to Customer Success: Leadership

Speakers: Jay Nathan

Session Abstract

You’re thinking about renewals, health scores, dashboards – these are all important, but how often do you think about the way you lead? It’s the most important skill, technique, or best practice a customer success professional needs to WIN.

In this session, hear from the founders of Gain Grow Retain, the customer success leadership community as they cover:

•How leadership is changing for CS professionals
•What a great CS leader looks like
•Strategies for growing your leadership abilities