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To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations

Speakers: Edgar Ramirez Vilchez, Renee House, Gunjan Marwah Nichani, Elaine Cleary

Session Abstract

Customer Success Operations plays a critical role in enabling and scaling your Customer Success team, but as a relatively new function, it can be hard to know where to start. In this panel, we’ll hear from CS Operations leaders at ADP, Genesys and Granular as they discuss:
• How to get started in Customer Success Operations and the variety of responsibilities within CS Ops roles
• Key skills and focus areas that will enable you drive the greatest impact for your organization
• Tips for continued development in CS ops and advancing your career over time