
Check-out the replay for Pulse Everywhere - the event of the year for Customer Success and Product professional. Re-live two days of incredible content, virtual networking and digital connections ... ALL 100% FREE!
Watch the SessionsGame-Changing Content...
Start Watching NowAccelerate Your Career
Discover best practices to build your team, manage your customers proactively, and accelerate your career in Customer Success and Product Management.
Inspire Customer Centricity
Hear from innovative leaders who have fostered executive alignment, led transformational change, and inspired customer-centricity across their organizations.
Build Products Customers Love
Find out how top product leaders are making more usable, impactful products through deep analytics and dynamic in-app engagement.
Pulse Everywhere 2020 Sessions
Keynote Sessions
Gainsight keynotes will get you virtually Fired Up! Nick Mehta, CEO of Gainsight, will talk about trends in CS and how we can all thrive through COVID-19. Then GameChangers from Gainsight and many other companies will share how CS has been impacted by COVID-19 and how their businesses are responding to it.
Day 1 Opening Keynote
In true Gainsight fashion, this opening keynote will get you virtually Fired Up! Nick Mehta, CEO of Gainsight, will talk about trends in CS and how we can all thrive through COVID-19. Then, GameChangers from Gainsight, ADP, Splunk, and Citrix...
Watch It NowDay 1 Closing Keynote
See what’s on The Horizon at Gainsight! Watch the full replay of our Pulse Everywhere Product Keynote and future roadmap with Chief Product Officer Karl Rumelhart.
Watch It NowDay 2 Opening Keynote
Let’s discuss how we’re surviving and thriving while sheltering-in-place. We’ll hear from leaders from DocuSign, Mapbox, VTS Intellishift, Adobe, and PTC talk about how they moved quickly to get their teams set-up and thriving despite some very full houses.
Watch It NowDay 2 Closing Keynote
To close out Pulse Everywhere, this keynote features game changing powerhouses from Salesforce, Cisco, IBM, and Tableau. In spite of an unpredictable world these days, there are still silver linings all across CS and in business.
Watch It NowTrack 1: The Next Level CS Team
Best practices to build your team, manage your customers and stakeholders proactively, prioritize more effectively, and accelerate your career in one of the fastest growing professions around.
Managing Uncertainty: Why Customer Success is Existential
Now more than ever, SaaS leaders are intensely focused on retention strategies to minimize churn. We’ve surveyed CEOs, CFOs, and...
Watch It NowBuilding Accountability Through Healthscores, KPIs and Processes
Customer churn is a challenge that all companies face, especially in times of economic uncertainty. At Flatiron Health, even in...
Watch It NowManaging Uncertainty: Building a CS Org to Handle Scale and Unpredictability
Business growth is all about rapid iteration and change. What does that mean for your customers? What does a successful...
Watch It NowTackle Your Long-Tail: How 8×8 Scaled CS Through a Holistic Tech-Touch Strategy
Servicing your top customers has an easy answer — high touch. But how do you manage your long tail of...
Watch It NowManaging Uncertainty: How Glint Delivers a WOW Experience at Scale via a Non-CSM-Managed Model
In times of uncertainty, customers gravitate towards companies that treat them more than just a number. Customer intimacy; knowing your...
Watch It NowHow to Deliver Quick Wins and Sustained Value Through Your Customer Success Platform
Successfully driving change management and longterm enablement of a new software requires thoughtful, tactical planning. Luckily, Greenhouse’s Operations Team is...
Watch It NowTrack 2: The Transformational CS Leader
Hear from some of the most innovative leaders in customer success on how they've fostered executive alignment, led transformational change, and inspired customer-centricity across their organizations.
End-to-End Success: How Splunk Integrates Value Across Sales, CS, and Product
Come to this session to learn how to make Customer Success a company imperative. We will share insights on how...
Watch It NowThe Tableau Blueprint: Driving Outcomes Around a Maturity Model
Delivering outcomes for customers requires providing your team with a prescriptive approach to value delivery. At Tableau, the challenge was...
Watch It NowManaging Uncertainty: Reducing Revenue Leakage through Optimized Renewals
During times when the future is hard to plan for, it’s best to rely on what you already know. This...
Watch It NowMy 3rd Ride With Gainsight And What I’ve Learned
Find out what Jill Favro Sawatzky, VP of Customer Success & Advocacy at Commvault, has learned in the process of...
Watch It NowCX Insights: Turning NPS Feedback Into Insights For Our C-Suite Through Effective Storytelling
The value from your CX initiatives stems from the actions you can drive from your insights. That requires turning disparate...
Watch It NowCustomer Success In The Channel: How VMware Operationalizes Outcomes For Partners And Customers At Scale
Working with partners can be a critical channel to drive additional sales and to scale. However, while this approach creates...
Watch It NowTrack 3: The Data-Driven Product Leader
How innovative product leaders are making more usable, impactful products through analytics and in-app engagement.
Managing Uncertainty: How to Focus Your Product Strategy
No matter the environment, scaling companies don’t fail because they lack ideas – they fail when they can’t hone in...
Watch It NowDriving Adoption by Scaling In-App Guidance Capabilities Across Your Team
With Adobe’s incredible growth over the past five years, the need for intelligent in-product guidance has become a critical component...
Watch It NowWhat Does Being “Data-driven” Mean and How To Do It With Gainsight PX
Have you ever heard the phrase, “The right tool for the job?” It reminds us that when we spend the...
Watch It NowDay in the Life of a Product Leader: How I Drive Sustained Adoption with Gainsight PX
Just like a joke that gets a belly-laugh or the perfect plate of nachos, product analytics are meant to be...
Watch It NowAnalytics 201: The Reports you Need to Advance as a Product Leader
How do you make decisions in a time of uncertainty? By basing your decisions on data. Join us for a...
Watch It NowDriving End-to-End Success For Your New Feature Launch With Gainsight PX
Launching a new feature is exciting, but the fear of failure can also be daunting. The key to ensuring success...
Watch It NowTrack 4: The CS Operations Summit
Connect with groundbreaking operations professionals as they share how they've scaled customer success, built an operations engine, and tackled common challenges with data, technology, and more.
Change Management 101: How Athena Health Drove Gainsight Adoption and ROI
Getting your CFO to approve financing a CS Operations team and toolset is the first hurdle. Now how do you...
Watch It NowSet Up for Success: Building a CS Organization and Setting Up Your Team to Win
Building a CS organization at a fast-growing company can be a daunting task. In this session, learn how Gong.io has...
Watch It NowThe Importance of Tech Touch in a Distributed World
COVID has impacted the business world rapidly, and quick communication is more important than ever. In this session, you’ll receive...
Watch It NowHow PTC Launched a Pooled CS Model in Gainsight to Deliver Outcomes at Scale
Once you have developed a delivery framework for Customer Success – how do you scale that service across your entire...
Watch It NowLeaders are Better Together: Why strong CS + Ops partnership at the top is a key ingredient to successful transformation
Han Solo & Chewbacca. Scooby-Doo & Shaggy. Batman & Robin…Great pairs make great things happen. When it comes to leading...
Watch It NowHow to Scale Onboarding Through Journey Orchestration
Workday’s Customer Success Enablement team had been building a tech-touch program that scales CS and increases product adoption in Gainsight....
Watch It NowTrack 5: Gainsight Innovation Showcase
Understand Gainsight's 2020 product and platform vision. Our product team will dive deep on amazing new features and coming enhancements in these roadmap and upgrade sessions.
Gainsight Platform Innovation
This session unveils core Gainsight platform Innovations. Powerful new Integrations, new data processing paradigms all of it using Gainsight’s new...
Watch It NowShow Me the Money with Customer Cloud!
Strong outcomes lead to less churn, on time renewals, and expansion. Yet, even the healthiest customers need help. They could...
Watch It NowThank you, NXT: An Admin’s Perspective on Upgrading to Gainsight’s New Platform
Two Gainsight Admins share their experience upgrading their environment to Gainsight’s new platform, NXT, including why they chose to upgrade,...
Watch It Now