Managing Uncertainty: Why Customer Success is Existential

Now more than ever, SaaS leaders are intensely focused on retention strategies to minimize churn. We’ve surveyed CEOs, CFOs, and...

Building Accountability Through Healthscores, KPIs and Processes

Customer churn is a challenge that all companies face, especially in times of economic uncertainty. At Flatiron Health, even in...

Managing Uncertainty: Building a CS Org to Handle Scale and Unpredictability

Business growth is all about rapid iteration and change. What does that mean for your customers? What does a successful...

Tackle Your Long-Tail: How 8×8 Scaled CS Through a Holistic Tech-Touch Strategy

Servicing your top customers has an easy answer — high touch. But how do you manage your long tail of...

Managing Uncertainty: How Glint Delivers a WOW Experience at Scale via a Non-CSM-Managed Model

In times of uncertainty, customers gravitate towards companies that treat them more than just a number. Customer intimacy; knowing your...

How to Deliver Quick Wins and Sustained Value Through Your Customer Success Platform

Successfully driving change management and longterm enablement of a new software requires thoughtful, tactical planning. Luckily, Greenhouse’s Operations Team is...

End-to-End Success: How Splunk Integrates Value Across Sales, CS, and Product

Come to this session to learn how to make Customer Success a company imperative. We will share insights on how...

The Tableau Blueprint: Driving Outcomes Around a Maturity Model

Delivering outcomes for customers requires providing your team with a prescriptive approach to value delivery. At Tableau, the challenge was...

Managing Uncertainty: Reducing Revenue Leakage through Optimized Renewals

During times when the future is hard to plan for, it’s best to rely on what you already know. This...

My 3rd Ride With Gainsight And What I’ve Learned

Find out what Jill Favro Sawatzky, VP of Customer Success & Advocacy at Commvault, has learned in the process of...

CX Insights: Turning NPS Feedback Into Insights For Our C-Suite Through Effective Storytelling

The value from your CX initiatives stems from the actions you can drive from your insights. That requires turning disparate...

Customer Success In The Channel: How VMware Operationalizes Outcomes For Partners And Customers At Scale

Working with partners can be a critical channel to drive additional sales and to scale. However, while this approach creates...

Managing Uncertainty: How to Focus Your Product Strategy

No matter the environment, scaling companies don’t fail because they lack ideas – they fail when they can’t hone in...

Driving Adoption by Scaling In-App Guidance Capabilities Across Your Team

With Adobe’s incredible growth over the past five years, the need for intelligent in-product guidance has become a critical component...

What Does Being “Data-driven” Mean and How To Do It With Gainsight PX

Have you ever heard the phrase, “The right tool for the job?” It reminds us that when we spend the...

Day in the Life of a Product Leader: How I Drive Sustained Adoption with Gainsight PX

Just like a joke that gets a belly-laugh or the perfect plate of nachos, product analytics are meant to be...

Analytics 201: The Reports you Need to Advance as a Product Leader

How do you make decisions in a time of uncertainty? By basing your decisions on data. Join us for a...

Driving End-to-End Success For Your New Feature Launch With Gainsight PX

Launching a new feature is exciting, but the fear of failure can also be daunting. The key to ensuring success...

Change Management 101: How Athena Health Drove Gainsight Adoption and ROI

Getting your CFO to approve financing a CS Operations team and toolset is the first hurdle. Now how do you...

Set Up for Success: Building a CS Organization and Setting Up Your Team to Win

Building a CS organization at a fast-growing company can be a daunting task. In this session, learn how Gong.io has...

The Importance of Tech Touch in a Distributed World

COVID has impacted the business world rapidly, and quick communication is more important than ever. In this session, you’ll receive...

How PTC Launched a Pooled CS Model in Gainsight to Deliver Outcomes at Scale

Once you have developed a delivery framework for Customer Success – how do you scale that service across your entire...

Leaders are Better Together: Why strong CS + Ops partnership at the top is a key ingredient to successful transformation

Han Solo & Chewbacca. Scooby-Doo & Shaggy. Batman & Robin…Great pairs make great things happen. When it comes to leading...

How to Scale Onboarding Through Journey Orchestration

Workday’s Customer Success Enablement team had been building a tech-touch program that scales CS and increases product adoption in Gainsight....

Gainsight Platform Innovation

This session unveils core Gainsight platform Innovations. Powerful new Integrations, new data processing paradigms all of it using Gainsight’s new...

Show Me the Money with Customer Cloud!

Strong outcomes lead to less churn, on time renewals, and expansion. Yet, even the healthiest customers need help. They could...

Thank you, NXT: An Admin’s Perspective on Upgrading to Gainsight’s New Platform

Two Gainsight Admins share their experience upgrading their environment to Gainsight’s new platform, NXT, including why they chose to upgrade,...

Four Must-Win Conversations to Keep and Grow Your Customers

The Marriage of Customer Value and Customer Success

5 Simple Steps to a Successful VoC Program

Go Build Your Empire – How to Attract the Right Collaborators, Prove your ROI, Expand, and Repeat

How to Reframe Customer Success From the Outside-In

Customer Success in a Distributed World

Transforming Microsoft Success: Focus on Net Retention Rate

Why Customer Success and Experience are More Important Now Than Ever

Effective Management in CS (or How NOT to be a Micromanager)

The State of Customer Success 2020

Product + Customer Success: Partners in Customer-Centricity