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5 Simple Steps to a Successful VoC Program

Speakers: Crystal Reitmeir - Senior Product Marketing Manager, GetFeedback

Session Abstract

Focusing on customer experience (CX) may be your single most important investment in today’s competitive climate. But you can’t improve CX without listening to your customers. With a Voice of the Customer (VoC) program, you can collect critical feedback data and identify opportunities for improvement. Join us to learn how to plan and launch a successful VoC program that delivers results.

Speaker: Crystal Reitmeir
Senior Product Marketing Manager

Crystal Reitmeir is a Senior Product Marketing Manager at GetFeedback, the leading customer experience management solution for Salesforce that helps brands nurture customer relationships. Previously, Crystal has worked across various products in high-tech and graduated from Boston University with a master’s degree in Mass Communications.