Focusing on customer experience (CX) may be your single most important investment in today’s competitive climate. But you can’t improve CX without listening to your customers. With a Voice of the Customer (VoC) program, you can collect critical feedback data and identify opportunities for improvement. Join us to learn how to plan and launch a successful VoC program that delivers results.
Speaker: Crystal Reitmeir
Senior Product Marketing Manager
Crystal Reitmeir is a Senior Product Marketing Manager at GetFeedback, the leading customer experience management solution for Salesforce that helps brands nurture customer relationships. Previously, Crystal has worked across various products in high-tech and graduated from Boston University with a master’s degree in Mass Communications.