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Customer Success in a Distributed World

Speakers: Trey Praytor - Senior CSM,

Session Abstract

Customer Success teams and the clients they empower around the world are finding themselves needing to work more closely together while being apart. In this session we will walk through what we’ve learned in the transition to remote at, and how CS teams can help their customers navigate through it as well.

Speaker: Trey Praytor
Senior CSM

Trey is a Sr. CSM at He has worked in remote customer facing roles for the past 6 years, and has helped grow the CS team at from 0 to 34 and counting. When he’s not enjoying the great outdoors with his wife and 2 kids, you can find him out tinkering in the garage.