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Customer Success In The Channel: How VMware Operationalizes Outcomes For Partners And Customers At Scale

Speakers: Phil Pergola

Session Abstract

Working with partners can be a critical channel to drive additional sales and to scale. However, while this approach creates new routes to market and opens up new market segments, it also creates new challenges for Customer Success. In this session you will learn how the CloudHealth by VMWare team invested in Partner Success to not only ensure positive business outcomes and experience for their channel partners, but also drive successful adoption of the CloudHealth platform for their channel customers.

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