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Effective Management in CS (or How NOT to be a Micromanager)

Speakers: Kristen Hayer - Founder & CEO, The Success League

Session Abstract

Strong leadership is needed in customer success right now. This session will teach you how to avoid being a micromanager, how not to swing too far in the other direction, and 3 tactics you can use to become a highly effective manager.

Speaker: Kristen Hayer
Founder & CEO, The Success League

Prior to founding The Success League, Kristen Hayer built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen received her MBA from the University of Washington and now lives in the Bay Area with her family and rowdy German Shepherd.