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Leaders are Better Together: Why strong CS + Ops partnership at the top is a key ingredient to successful transformation

Speakers: Bo Sun & Stephanie Berner

Session Abstract

Han Solo & Chewbacca. Scooby-Doo & Shaggy. Batman & Robin…Great pairs make great things happen. When it comes to leading transformation in Customer Success, a high-performing partnership between the functional leader and the operations leader can be a magical ingredient for success. In this session, hear Stephanie Berner and Bo Sun from LinkedIn share their journey of transforming the global customer success team through a combination of vision, strategy, and rigorous execution. While CS Operations teams can take on many flavors, one that bends toward strategic management will accelerate your progress.

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