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The Importance of Tech Touch in a Distributed World

Speakers: Keith Mattes & Aurelia Wollen

Session Abstract

COVID has impacted the business world rapidly, and quick communication is more important than ever. In this session, you’ll receive best practices on how to leverage a COVID impact assessment to trigger automated customer outreaches at scale, give your entire company visibility on projected portfolio impact by automating internal emails with reports from, and a link to your COVID impact dashboard. Then see how Rapid7 built out a quick and efficient COVID-19 process leveraging Journey Orchestrator, CTAs, and Dashboards to provided company wide visibility to the COVID-19 Impact.

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