Products

Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

Platform

Gainsight Platform Connect and centralize your customer data.
Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge

By Industry

Healthcare
Deliver proactive, preventative care that enables you to retain and grow your customer base.
Education
Manage learner's experience, and deliver educational outcomes.
Security
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team

Learn

Operate

About Gainsight

Pulse Everywhere

The Marriage of Customer Value and Customer Success

Speakers: Jim Berryhil - CEO and Co-Founder, DecisionLink

Session Abstract

In this session, “The Marriage of Customer Value and Customer Success“, led by Jim Berryhill, CEO and Co-Founder of DecisionLink, you’ll hear perspective on the importance of value in the customer success ecosystem from Nick Mehta, CEO of Gainsight – and why companies are now able to deliver this missing link, along with success stories from VMware and DocuSign.

Speaker: Jim Berryhil
CEO and Co-Founder, DecisionLink

Jim Berryhill has spent over 30 years in enterprise software sales and sales management, leading high-performance teams at ADR, CA, Siebel Systems and HP Software with focus on value selling. He founded DecisionLink with a vision to make Customer Value a strategic asset by delivering the first enterprise-class, value management platform for the digital age.