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The Tableau Blueprint: Driving Outcomes Around a Maturity Model

Speakers: Jenny Beazley & Lisa Flotlin

Session Abstract

Delivering outcomes for customers requires providing your team with a prescriptive approach to value delivery. At Tableau, the challenge was in curating best practices from a diverse customer base with a wide breadth of use cases. In this session, learn how the operations team launched Tableau Blueprint, aligning the organization around consistent terminology, and operationalized outcomes delivery using Gainsight. Specifically, you will walk away with practical steps to:

  • Create a maturity model for your clients
  • Deliver customer success using a prescriptive approach
  • Align the organization around a shared vision for product best practices and Customer Success
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