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Transforming Microsoft Success: Focus on Net Retention Rate

Speakers: David Runsvold, Customer Success Director, Microsoft, and Marcel Florez, President, N3

Session Abstract

Join David Runsvold, Microsoft, Customer Success Director, and Marcel Florez, N3 President to learn how N3 helped Microsoft transform their Customer Success practice from a cost center to a revenue driver. By focusing on the right customer relationships, Microsoft:

  • Increased NRR
  • Expanded product usage
  • Drove cross-sell + up-sell revenue
  • Reduced churn, and
  • Developed brand advocates

Speakers:

  • David Runsvold, Customer Success Director, Microsoft
  • Marcel Florez, President, N3