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Why Customer Success and Experience are More Important Now Than Ever

Speakers: Debra Squyres, VP Customer Success at Beamery, and Evan Klein, Founder & President at Satrix Solutions

Session Abstract

Hear industry veterans Debra Squyres, VP Customer Success at Beamery and Evan Klein, Founder & President at Satrix Solutions, discuss best practices for navigating an increased attention on customer success and how to evaluate value for customers in a down economy.

Speaker: Debra Squyres
VP Customer Success at Beamery

Debra is VP of Customer Success at Beamery. She has 25+ years of experience in in-house HR, and has spent nearly half of her career leading industry leading client teams in HR Services and HR technology.

Speaker: Evan Klein
Founder & President at Satrix Solutions

For more than 25 years, Evan Klein has been an enthusiastic champion for voice-of-customer driven change. As Founder & President of CX consulting firm Satrix Solutions, he specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage. The company’s diverse list of clients benefit from experienced consultants, expert advice, Board-quality reporting, and actionable recommendations.