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Creating an Effective Onboarding Experience at Scale via The Product

Speakers: Harshi Banka

Session Abstract

With virtually non-existent barriers to cancelling subscriptions in SaaS, there is a strong need for successful onboarding as users can churn at any time and sign up for a competitor’s product in just a few clicks. Every time a user is in your product, it is your opportunity to speak to them. There is even a bigger need to do this at scale in the post-COVID economy. This session will focus on the Product-Led Onboarding Strategy using Product Experience Tools like Gainsight PX! You will learn how to:

  • Scale your customer onboarding using Tech Touch
  • Provide customers with white-glove service and a personalized product experience
  • Help customers achieve their outcomes with your Product!