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Panel: Why and How Product Teams are Increasingly Working with Customer Success

Speakers: Kellie Capote, Kevin Meeks, Chiara Menesatti, Neil James

Session Abstract

In sales-lead and product-led organizations alike, the partnership between Product and Customer Success is critical. Both teams are ultimately tasked with driving a seamless customer and user experience that decreases time to value, drives adoption, improves retention, and leads to expansion. Listen as top CS and Product leaders share tactics and processes they’ve used to stay in lockstep and encourage stronger collaboration between their teams.