Where Customer Success Meets Woodstock

Customer Success is one of the fastest growing professions in the modern economy. If you are in a customer-facing role, you cannot afford to miss the definitive networking and learning conference in Customer Success.

  • Deep Learning

    You won’t find a better concentration of Customer Success best practices on the planet. Keynotes from industry luminaries and hands-on workshops to ensure you and your team leave with a competitive edge.

  • Elite Speakers

    Pulse is where the most profound voices in Customer Success share their perspectives with the industry. From business luminaries, executives, to leading practitioner case studies.

  • Peer Networking

    With 5000+ attendees gathered at Pulse 2018, this is THE premiere opportunity to meet peers and forge relationships in Customer Success that will last a lifetime.

Pulse Academy Live!

Pulse Academy Live (aka CSM Certification Day) is an internationally-renowned Customer Success educational event happening the day before Pulse APAC. This day-long immersive experience is meant for CS professionals and deep-dives into the latest best practices and thought leadership. We’ll provide high-quality content, workshops, and experts to accelerate your career and the impact you’ll have on your business. You’ll walk away with a strong foundation built around the proven core concepts of Customer Success.

What to Expect

Full-Day, In-Person Program

Expert leaders in Customer Success will guide the day’s learning and share their practical wisdom. This “conference-within-a-conference” will include a keynote, workshops, ask-me-anything sessions, and opportunities to collaborate with like-minded peers. At the end of the day, you’ll have the chance to earn certification.

Course Description

  • Customer Success Fundamentals

    This course will provide you with the foundation necessary to be successful in this rapidly-growing profession. It’s perfect for those new to Customer Success, new to the role of CSM, or anyone looking to learn the fundamentals of CS.


Sign Your Team Up Today While Prices Are Still Low

Cancel by September 30, 2018 for a full refund. 50% refunds given from October 1st — November 9th. No refunds after November 9th.

Hyatt Regency Sydney

Pulse APAC will be held at the centrally-located Hyatt Regency Sydney. Walking-distance from a variety of iconic locations, this venue will provide ample opportunities to network with fellow customer-focused peers inside and outside its walls. This is an incredibly special time for Customer Success as this event marks the true, international application of the discipline.

161 Sussex Street, Sydney, New South Wales, Australia, 2000


Presented By


  • Intellum Logo

Interested in Sponsoring Pulse? Learn more.