Pulse Europe is the largest Customer Success event in Europe, taking place in the heart of London on the 28th and 29th of November. Now in its third year, we anticipate over 900 customer success professionals in attendance. You'll have every opportunity to network with the global Customer Success community, take in the latest best practices, and hear from the Customer Success movement's most brilliant leaders.

Geoffrey Moore - Box
Geoffrey Moore
Author of "Crossing the Chasm"
Nick Mehta - Box
Nick Mehta
CEO, Gainsight
Christina Kosmowski - Box
Christina Kosmowski
Head of Global Customer Success & Services, Slack
Dan Steinman - Box
Dan Steinman
GM, EMEA, Gainsight
Eleanor O'Neill - Box
Eleanor O'Neill
Chief Customer Experience Officer, Workshare
Adam Hale - Box
Adam Hale
Former CEO, Fairsail (Aquired by Sage)
Laura Fay - Box
Laura Fay
VP Global Customer Success & Chief Adoption Officer, Formerly BlackBerry
Sion Lewis - Box
Sion Lewis
CEO, Accountancy & Education Division, IRIS Software
David Benjamin - Box
David Benjamin
SVP & General Manager, EMEA, Box
Shauna Osborne - Box
Shauna Osborne
SVP Customer Engagement, NA, CPA Global
Chris Haggis - Box
Chris Haggis
SVP Customer Success, NewVoiceMedia
Amy Downs - Box
Amy Downs
Chief Customer Success & Happiness Officer, Lifesize
Rebeca Tristan - Box
Rebeca Tristan
Head of Customer Growth (EMEA), Workplace by Facebook
Fraser Stark - Box
Fraser Stark
VP, EMEA, Influitive
Deborah Preston - Box
Deborah Preston
Global Head of Customer Success, Avangate
Chris Rauch - Box
Chris Rauch
EVP, Customer Success, Sage
Ravinder Dhaliwal - Box
Ravinder Dhaliwal
Head of Customer Success (EMEA), Slack
Barr Moses - Box
Barr Moses
VP, Customer Success Operations, Gainsight
David Apple - Box
David Apple
VP of Customer Success, Typeform
Michelle Garnham - Box
Michelle Garnham
Senior Vice President, Customer Success, Infinity
Katy Batley - Box
Katy Batley
Global Head of Customer Success, Avecto
Alex Timlin - Box
Alex Timlin
VP Client Success, Emarsys
Shannon Hyson - Box
Shannon Hyson
Global Head of B2B Customer Success, Financial Times
Dan Farkas - Box
Dan Farkas
Vice President, Customer Success & Renewals EMEA, Box
Stanford Swinton - Box
Stanford Swinton
Principal, Bain & Company
Laura Kightlinger - Box
Laura Kightlinger
Director, Customer Success - EMEA, Qubit
Leo Ryan - Box
Leo Ryan
Vice President, Customer Success, EMEA, Spredfast
Katie Wilson - Box
Katie Wilson
Head of Customer Success EMEA, Triptease
Cristina Georgoulaki - Box
Cristina Georgoulaki
Head of Customer Success Management, Typeform
Steven Lewandowski - Box
Steven Lewandowski
Director Global Customer Success, Signavio
Shelley Davies - Box
Shelley Davies
Head of Customer Success and Sales Manager, Blackbaud Europe
Chris Adlard - Box
Chris Adlard
Sr. Manager, Global Customer & Partner Engagement, Finastra
Brian Hackett - Box
Brian Hackett
Customer Success Director EMEAR, Cisco
Jennifer Yorke - Box
Jennifer Yorke
Director, EMEA Client Success, Bazaarvoice
Daniel Thafvelin - Box
Daniel Thafvelin
Head of Cloud & Customer Success, Software Innovation, Tieto
Anna Tighe - Box
Anna Tighe
Director of Customer Success,
Celine Vincent - Box
Celine Vincent
Director of Customer Success, EMEA, Showpad
John Shields - Box
John Shields
Global Head of Customer Success, Datalex
Sarah-Jane Flew - Box
Sarah-Jane Flew
Director, Customer Success, EMEA, UserZoom
Paul Lucherini - Box
Paul Lucherini
Head of Customer Success, Communicator


Use Case
High Touch
Tech Touch
Non Software
No CSM Team
CS Ops
Sales and Marketing

Pulse Academy

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Cancellation Policy

  • Cancel by the 9th of October for a full refund
  • 50% refunds will be given from the 10th of October until the 31st of October
  • No refunds will be given after the 1st of November
Pulse Academy Live!

We are proud to present Pulse Academy training at Pulse Europe 2017.

For an additional £200, you can attend Pulse Academy on Monday the 27th of November. In this accelerated classroom-style training, we will cover the core concepts of customer success and meet the objectives of the online Pulse Academy courses. The curriculum is 100% unique for the onsite, in-person experience.

By attending Pulse Academy, you will also get complimentary access to the online courses (a £600 value). Capacity is limited, so don't miss out on the Pulse Academy experience! If you'd like to purchase this as a standalone, the cost is £300.

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Interested in sponsoring Pulse Europe 2017?

Learn More About Sponsorship Opportunities
QEII Centre
Broad Sanctuary, Westminster
London SW1P 3EE, UK