Where Customer Success Meets Woodstock

Customer Success is one of the fastest growing professions in the modern economy. If you are in a customer-facing role, you cannot afford to miss the definitive networking and learning conference in Customer Success.

  • Deep Learning

    You won’t find a better concentration of Customer Success best practices on the planet. Keynotes from industry luminaries and hands-on workshops to ensure you and your team leave with a competitive edge.

  • Elite Speakers

    Pulse Europe is where the most profound voices in Customer Success share their perspectives with the industry. From business luminaries, executives, to leading practitioner case studies.

  • Peer Networking

    With 1500+ attendees gathered at Pulse Europe 2018, this is THE premiere opportunity to meet peers and forge relationships in Customer Success that will last a lifetime.

Pulse Academy Live!

Pulse Academy Live! is the premier Customer Success educational event in the world, offering a multi-course, day-long immersive educational experience for CS professionals of all levels. Whether you’re new to Customer Success, have previously attended a Pulse Academy or CSU Live event, or are looking to advance your Gainsight Admin product knowledge, we have refreshed and advanced content, workshops, and experts to help accelerate your career and the impact you’ll have on your business.

What to Expect

Full-Day, In-Person Program

This “conference-within-a-conference” will include a keynote, workshops, topic breakouts, ask-me-anything sessions, and opportunities to collaborate with like-minded peers. Expert leaders in Customer Success will guide the day’s learning and share their wisdom, culminating in an exam and the opportunity to earn early certification.

Distinct Educational Courses

  • Customer Success Fundamentals

    This course will provide you with the foundation necessary to be successful in this rapidly-growing profession. It’s perfect for those new to Customer Success, new to the role of CSM, or anyone looking to learn the fundamentals of CS.

  • Advanced Customer Success 1

    This advanced course is intended for leadership and Pulse Academy alumni. We’ll deep-dive into key metrics and strategies in sessions, roundtables, and small groups.

  • Gainsight Admin Product Enablement 2

    Intended for GS Administrators or those responsible for advancing GS within their orgs. We will be covering four different topics, providing specific use cases and opportunities to practice what is learned in a workshop/lab environment.

1 Recommended for Pulse Academy alumni or those who’ve been in a CSM Role for some time
2 Prerequisites: Gainsight 101, Gainsight Admin 101


Sign Your Team Up Today While Prices Are Still Low

Cancel by 31st August, 2018 for a full refund. 50% refunds given from 1st September – 15th October. No refunds after 15th October.

Olympia London

Pulse Europe 2018 is proof of the rapid growth Customer Success has seen in EMEA. We’re excited to say that we’ve outgrown our previous venues and will be holding Pulse Europe 2018 at the historic Olympia London. Home to world-leading arts and entertainment events, this marks a special time for Pulse Europe and is proof that Customer Success is here to stay.

Hammersmith Road
London W14 8UX
United Kingdom


London offers a variety of hotels in West Kensington. There are over 30 hotels which are rated 4 or 5 star within walking distance. Click here to view our recommendations.


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