Welcome to CS 20/20! After an exhilarating first 10 years, where does the Customer Success movement go from here? Why will we need to evolve? Throughout the conference, on the keynote stage, we will discuss our shared vision of customer success and community. Hear about the five pillars shaping our industry in 2020 and beyond. Learn how industry visionaries are rising to the occasion with retention, expansion, advocacy, and product-assisted growth strategies.