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PULSE IS COMING BACK TO EUROPE

Customer Success and Product Experience are two of the fastest-growing professions in the modern economy and we want to help you keep up. If you are in a customer- or product-facing role, you cannot afford to miss this definitive networking and learning conference.

  • Deep Learning

    You won’t find a better concentration of customer success and product experience best practices on the planet. Keynotes from industry luminaries and hands-on workshops to ensure you and your team leave with a competitive edge.

  • Elite Speakers

    Pulse Europe is where the most profound voices in customer success and product management share their perspectives with the industry. From business luminaries, executives, to leading practitioner case studies.

  • Peer Networking

    With 1500+ attendees gathered at Pulse Europe 2019, this is THE premiere opportunity to meet peers and forge relationships in customer success and product management that will last a lifetime.

Speakers

More speakers coming soon.

Agenda

Tracks

  • CS 20/20

    Welcome to CS 20/20! After an exhilarating first 10 years, where does the Customer Success movement go from here? Why will we need to evolve? Throughout the conference, on the keynote stage, we will discuss our shared vision of customer success and community. Hear about the five pillars shaping our industry in 2020 and beyond. Learn how industry visionaries are rising to the occasion with retention, expansion, advocacy, and product-assisted growth strategies.

    Pulse Europe
  • SCALING CUSTOMER SUCCESS & OPERATIONALISING OUTCOMES

    When you have one product and one customer, customer success is manageable. However, as businesses grow, customer success becomes a whole new animal. “Delivering more with less” is the common challenge for growth-minded startups and industry leading enterprises alike. In this track, hear how our diverse lineup of CS experts built processes, leveraged technology, scaled their programs to operationalise outcomes.

    Pulse Europe
  • GROWING YOUR BUSINESS BY RENEWING & EXPANDING

    In the subscription world, the ability to accurately forecast and provide visibility on the state of renewals is critical to managing your business. Gaining this level of control and confidence over your renewals, however, can be a challenge. In this track, you’ll learn how to analyse your business to achieve a deeper understanding of risk, gain predictability and control over your renewals business, drive expansion, and increase advocacy.

    Pulse Europe
  • BUILDING PRODUCTS THAT DRIVE GROWTH

    It’s a business imperative to deliver intuitive, delightful, and impactful products in today’s customer-centric world. In this track, hear how industry leaders developed user-centric products using thoughtful strategy, customer insights, and product analytics that led to scalable growth.

    Pulse Europe
  • GAINSIGHT CUSTOMER SHOWCASE

    In this track, Gainsight customers share their stories around planning, executing, and realising value through customer success and product experience. You’ll get a deeper look at how real teams are tackling challenges such as getting complex customer data in order, figuring out the revenue motion in a subscription world, and how to organise and implement customer success as a company-wide imperative.

    Pulse Europe
  • CUSTOMER-CENTRICITY WORKSHOP

    True customer-centricity requires the efforts of not one department, but an entire company. The workshop speakers are practitioners and thought leaders who will share concrete strategies to help you optimise your customer-centricity efforts across product, post-sales, customer experience, and commercial teams. These hands-on workshops will leave you with tangible takeaways.

    Pulse Europe
  • HUMAN-FIRST LEADERSHIP

    Human-first. It’s not just Gainsight’s vision, it’s a key pillar in the future of customer success. Leadership today requires more than a combination of business acumen and technical knowledge. Lost in this equation is the human element; the ability to inspire individuals to go beyond social norms and expectations and treat each other as they would want to be treated. Throughout the plenary sessions, you’ll hear from an engaging series of thought-provoking guests, actively embracing the human-first ethos while winning in business.

    Pulse Europe

Registration

Sign Your Team Up Today While Prices Are Still Low

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Sorry, no refunds allowed.

Pulse is Better with Friends

As we enter our fifth season of Pulse Europe, we’ve heard from attendees that those who gained the most value from their time at the conference brought their colleagues with them. In fact, 15% of companies send 5 or more people to get the most out of the agenda and share learnings post-conference in a team setting.

OLYMPIA LONDON

Pulse Europe 2019 is returning to the historic Olympia London. Home to world-leading arts and entertainment events, this classic venue offers an ideal setup for the largest customer success and product experience conference in Europe.

Hammersmith Road, Kensington, London W14 8UX, United Kingdom

Sponsors

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